topic Re: Trying to sign up - payments will not go through + many other website issues in Get Support

Trying to sign up - payments will not go through + many other website issues

Frank1 — Wed, 05 Jan 2022 10:04:31 GMT

I've been trying to register a new number all day today and part of the afternoon yesterday. None of my credit cards will go through. I'd really rather not go buy a non-refundable voucher only to find out that it won't work either.

Also, when a credit card doesn't go through, you have to completely start over the process. Also, you can't copy/paste your password in Chrome for some reason, but you can copy/paste other fields.

I also keep getting 404 errors thrown at me constantly and there is no guide anywhere on what characters are/aren't allowed in passwords and the length. I need the longest length password possible with special characters but so far I can't find a decent password that will work. This needs serious improvment which, after looking through this community, has been suggested many times over years. Can that get corrected asap please? Also, a 4 digit PIN? Can we make that 8? 12? 24?

I need this set up by Monday. I was really hoping to have it done Friday, but with so many connectivity/404 error issues it wasn't possible. Please help @CS_Agent.

Edit: it's a Canadian credit card, tried 2 different cards that have available balances on them. The address matches my card exactly.

Re: Trying to sign up - payments will not go through + many other website issues

closng — Sat, 07 Jul 2018 21:31:27 GMT

@Frank1 wrote:
I've been trying to register a new number all day today and part of the afternoon yesterday. None of my credit cards will go through. I'd really rather not go buy a non-refundable voucher only to find out that it won't work either.

Also, when a credit card doesn't go through, you have to completely start over the process. Also, you can't copy/paste your password in Chrome for some reason, but you can copy/paste other fields.

I also keep getting 404 errors thrown at me constantly and there is no guide anywhere on what characters are/aren't allowed in passwords and the length. I need the longest length password possible with special characters but so far I can't find a decent password that will work. This needs serious improvment which, after looking through this community, has been suggested many times over years. Can that get corrected asap please? Also, a 4 digit PIN? Can we make that 8? 12? 24?

I need this set up by Monday. I was really hoping to have it done Friday, but with so many connectivity/404 error issues it wasn't possible. Please help @CS_Agent.

Hi @Frank1,

Sorry hear about your truobles. Have you tried activating using Chome's incognito mode? If you have and still didn't get through, I'd suggest you sending a message to the Moderators.

Click on the following link to send a message to the Moderators for assistance, be sure to include a detailed explanation of your issue:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to sign up - payments will not go through + many other website issues

Frank1 — Sat, 07 Jul 2018 21:35:44 GMT

I thought tagging them here was supposed to notify them. That's what I had read.

Now I'm getting an error of "The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 mins." after hitting

previous

numerous times, so I'm assuming I'm going to have to wait, but I'll try an incognito tab and see if a fresh cache helps with these issues.

Re: Trying to sign up - payments will not go through + many other website issues

domokunt4u — Sat, 07 Jul 2018 21:37:27 GMT

i suggest maybe changing your browser or enabling cookies or temporarily disabling your firewall/antivirus. hope that helps

Re: Trying to sign up - payments will not go through + many other website issues

Frank1 — Sat, 07 Jul 2018 21:39:09 GMT

Which issue is that supposed to solve...? I won't be disabling my firewalls/antivirus for this.

Re: Trying to sign up - payments will not go through + many other website issues

closng — Sat, 07 Jul 2018 21:55:12 GMT

@Frank1 wrote:
I thought tagging them here was supposed to notify them. That's what I had read.

Now I'm getting an error of "The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 mins." after hitting
previous
numerous times, so I'm assuming I'm going to have to wait, but I'll try an incognito tab and see if a fresh cache helps with these issues.

Are you getting the error "The SIM number you've entered is currently reserved..." with incognito mode?

Tagging the Moderators will bring their attention to the topic but for them to assist you, you will still need to send them a private message as they will need some of your account details. And by sending them a message first, that will put you in queue to be assisted faster 🙂

Re: Trying to sign up - payments will not go through + many other website issues

Frank1 — Sun, 08 Jul 2018 00:18:15 GMT

New error:

Invalid SIM
The Self Serve username you have entered is not available. Please try again with a different email address.

I'll try and send the moderators a DM.

Re: Trying to sign up - payments will not go through + many other website issues

mimmo — Sun, 08 Jul 2018 01:30:14 GMT

@Frank1 the credit card can be tricky. Is your self serve address the same as on your credit billing?

Also leaving last digit of postal code out sometimes helps. Even omiting apartment unit number helps.

On a side note please check with your credit cards that no payment was actually made. It is known to happen.

Re: Trying to sign up - payments will not go through + many other website issues

zacharywolfe — Sun, 08 Jul 2018 11:49:18 GMT

It should have gone through as long as the postal code you entered with PM matches your credit card postal code, the address is meaningless really when it comes to credit card billing systems.

Re: Trying to sign up - payments will not go through + many other website issues

mimmo — Sun, 08 Jul 2018 13:28:31 GMT

@zacharywolfe wrote:
It should have gone through as long as the postal code you entered with PM matches your credit card postal code, the address is meaningless really when it comes to credit card billing systems.

@zacharywolfe there are many many threads on the forum about the credit card isues and many dicuss how to enter the address

here are a couple:

Re: Trying to sign up - payments will not go through + many other website issues

Frank1 — Mon, 09 Jul 2018 14:32:05 GMT

I just tried skipping the last character and it didn't help. I don't have an appartment number. I'm back to the usual error where I can attempt to sign up but then I get this error message:

Your activation request has failed. Please contact Public Mobile for help.

No payments went through on any of my cards and they're all working normally.

Edit: It looks like a charge went through, but it was for $0.00. Any idea what could be causing that?

Re: Trying to sign up - payments will not go through + many other website issues

Frank1 — Mon, 09 Jul 2018 16:46:56 GMT

Ha. Tried adding autopay and all of a sudden it magically works. I didn't want autopay on this card so now I'll just have to figure out how to get rid of it/change it for the future. Anyway, hopefully this helps someone in the future. Adding autopay fixed it for me, although it could be completely unrelated. I did try 5+ times without autopay though, so that's just my thought.

Re: Trying to sign up - payments will not go through + many other website issues

zacharywolfe — Mon, 09 Jul 2018 16:54:29 GMT

You can remove/replace your card from autopay by doing the following steps

Login into your "my account"
Click on "Payment"
Near the bottom of the page in small text you will see "Manage my card" *click on it
Click on "Replace this credit card"
Follow the steps shown on the page

Re: Trying to sign up - payments will not go through + many other website issues

vandend — Mon, 09 Jul 2018 18:27:01 GMT

I am unable to register my new card for autopay. I don't have that line "manage my card" under payment it only says "register a card" and that has not worked many many times.