topic Re: account number in Get Support

account number

123 — Wed, 05 Jan 2022 10:04:08 GMT

Hello,

How are you

my phone number is 647 765 xxxx can I please have my account number or can you please text to this number. This is a very important information to me. I do not remember my pin. I Have been with public mobile since 2005. or can you please email the information by today.

Thank You

Have a great day

Re: account number

mimmo — Sat, 07 Jul 2018 12:42:29 GMT

@123 this is a public forum, it is best not to provide your personal info. are you able to loginto self serve? the account number is there on the top right. if you do not have selfserve access you will need to contact the mods directly and ask them for help.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: account number

123 — Sat, 07 Jul 2018 12:44:36 GMT

I have tried everything to get the account number nothing is working for me. The self-account is not working.

Re: account number

joesugarman27 — Sat, 07 Jul 2018 13:05:31 GMT

You will need to send a private message to a @CS_Agent,
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.

Please Remove Your Phone Number, This is a Public Forum

Thank You

Re: account number

will13am — Sat, 07 Jul 2018 14:13:39 GMT

@123, I edited your phone number from your post. Please contact the moderator team for support as already advised.

Re: account number

Anonymous — Sat, 07 Jul 2018 16:34:05 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: account number

LEGO — Sat, 07 Jul 2018 17:52:28 GMT

@123 If you are still on your grandfathered plan you may call Public Mobile for assistance.

>>>>>>>>>>>>>>>>>>

Any customer who has activated before January 27th 2015, may call in by dialing *611 from your phone or 1-855-4PUBLIC

Re: account number

computergeek541 — Sat, 07 Jul 2018 21:06:40 GMT

@123 wrote:
Hello,

How are you

my phone number is 647 765 xxxx can I please have my account number or can you please text to this number. This is a very important information to me. I do not remember my pin. I Have been with public mobile since 2005. or can you please email the information by today.
Thank You
Have a great day

If you still have it, open up the Public Mobile e-mail that was sent to you when you activated. The account number is at the top of the message and the account number replaces your name beside "to" and your e-mail address.