topic Re: Change Plan? in Get Support

Change Plan?

Callan89 — Tue, 04 Jan 2022 09:46:13 GMT

I've been trying to change my plan but I keep getting a "something went wrong" message and it prompts me to log back in. Everything else on my account works fine, but for some reason, this is giving me trouble. Any ideas on what I can do? I try log in again but always have the same problem.

Thank you in advance!

Re: Change Plan?

JK8 — Tue, 28 Dec 2021 07:51:55 GMT

@Callan89

Clear your browser cache and cookies and then open a new window in incognito. Chrome or edge browser works well. If still problems try tomorrow as back end maintenance may be going on right now.

Re: Change Plan?

darlicious — Tue, 28 Dec 2021 07:58:24 GMT

@Callan89

Sometimes using a completely different device helps as well.

Re: Change Plan?

HALIMACS — Tue, 28 Dec 2021 13:26:07 GMT

@Callan89

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

(EDIT: I've tried too, and I can't either on a desktop ... i CAN, however, on a mobile device) 🤔

Re: Change Plan?

t_p — Tue, 28 Dec 2021 13:53:45 GMT

@HALIMACS wrote:
@Callan89

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

(EDIT: I've tried too, and I can't either on a desktop ... i CAN, however, on a mobile device) 🤔

No issues for me on a desktop. Using MS Edge, not even incognito.

Re: Change Plan?

HALIMACS — Tue, 28 Dec 2021 13:59:11 GMT

@t_p wrote:
@HALIMACS wrote:
@Callan89

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

(EDIT: I've tried too, and I can't either on a desktop ... i CAN, however, on a mobile device) 🤔

No issues for me on a desktop. Using MS Edge, not even incognito.

OK, this is strange @t_p

I, too, am using MS Edge, yet STILL cannot view Plan Details nor Change Plans. I wonder if this experience is regionalized and perhaps the OP and I are in same region. 🤔

Re: Change Plan?

t_p — Tue, 28 Dec 2021 14:03:39 GMT

@HALIMACS wrote:
@t_p wrote:
@HALIMACS wrote:
@Callan89

If you are still unable to change your plan by now, you may wish to contact the Customer Support Agents to have them process this for you.

(EDIT: I've tried too, and I can't either on a desktop ... i CAN, however, on a mobile device) 🤔

No issues for me on a desktop. Using MS Edge, not even incognito.
OK, this is strange @t_p

I, too, am using MS Edge, yet STILL cannot view Plan Details nor Change Plans. I wonder if this experience is regionalized and perhaps the OP and I are in same region. 🤔

Could be a servers issue. My account is a bit slow to open at first but once inside, all functionalities work smoothly.

Re: Change Plan?

computergeek541 — Tue, 28 Dec 2021 17:31:59 GMT

Re: Change Plan?

Callan89 — Tue, 28 Dec 2021 21:35:15 GMT

Hi!

Thank you for all of the responses!

Yeah, I tried all of those things but it still won't work. I can't even see my current plan here. I can click everything but the "plan" button. I tried incognito, on my phone and even on a different computer and browser. Not quite sure what else to try. I'll try reaching a service person again!

(In the Lower Mainland, BC)

Re: Change Plan?

darlicious — Tue, 28 Dec 2021 21:39:08 GMT

@Callan89

You don't have your account suspended via lost/stolen do you? Just thought I would double check on that.

Re: Change Plan?

Lakshyam — Tue, 28 Dec 2021 22:41:51 GMT

This has happened to me, all I did was use a different device and it worked, but if that doesn't work try and delete your browser history, cache, unused bookmarks and close some apps on your device that are using up the ram, like google etc.,

Re: Change Plan?

computergeek541 — Wed, 29 Dec 2021 17:11:40 GMT

Re: Change Plan?

anamarie — Fri, 31 Dec 2021 02:48:13 GMT

That’s exactly what I want to do right now. But same problem I encountered as you did🤷‍♀️

Re: Change Plan?

anamarie — Fri, 31 Dec 2021 16:35:10 GMT

Right on! I just logged in today in my self serve account and there I was able to change my plan! Hurray!😃

Re: Change Plan?

hTideGnow — Fri, 31 Dec 2021 16:39:27 GMT

@anamarie wrote:
Right on! I just logged in today in my self serve account and there I was able to change my plan! Hurray!😃

HI@anamarie , Yes, it could be just a hiccup yesterday, Happy it is working now

Re: Change Plan?

Callan89 — Fri, 31 Dec 2021 21:39:21 GMT

Hey! That's awesome! I was also able to change mine using a friend's phone!

Re: Change Plan?

Callan89 — Fri, 31 Dec 2021 21:39:51 GMT

I fixed it! Thank you everyone for your suggestions and support!

Re: Change Plan?

Callan89 — Fri, 31 Dec 2021 21:41:13 GMT

Hi, no I don't! Thank goodness haha