topic Re: Cant reset password to pay my bill! in Get Support

Cant reset password to pay my bill!

Joce235 — Wed, 05 Jan 2022 10:03:50 GMT

Hi i cant log in and i sent 2 private messages to the moderators lastnight and still no reply my plan was due today and ive been trying to reset my password so i can pay my bill as my phone is not cut off. Please help!! @CS_Agent

Re: Cant reset password to pay my bill!

will13am — Fri, 06 Jul 2018 19:12:23 GMT

@Joce235, to speed things up, I suggest you send the moderator team a private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Cant reset password to pay my bill!

amarieyyz — Fri, 06 Jul 2018 19:33:54 GMT

Sorry you're going through that. I've been locked out of my account for 3 days now with barely a response. Ive been sent a text from Public Mobile regarding my unsolved complaint about telecom that indicated for me to call 1-888-221-1687 or www.ccts-cprst.ca

I have not started that process yet, but perphas you wanted to

Re: Cant reset password to pay my bill!

will13am — Fri, 06 Jul 2018 19:44:23 GMT

@amarieyyz wrote:
Sorry you're going through that. I've been locked out of my account for 3 days now with barely a response. Ive been sent a text from Public Mobile regarding my unsolved complaint about telecom that indicated for me to call 1-888-221-1687 or www.ccts-cprst.ca

I have not started that process yet, but perphas you wanted to

@amarieyyz, sorry to hear of your difficulties. I find it surprising that after 3 days, you have had no response. Did you contact the moderator team via private message with your issue?

Re: Cant reset password to pay my bill!

closng — Fri, 06 Jul 2018 20:16:17 GMT

@Joce235 wrote:
Hi i cant log in and i sent 2 private messages to the moderators lastnight and still no reply my plan was due today and ive been trying to reset my password so i can pay my bill as my phone is not cut off. Please help!! @CS_Agent

Hi @Joce235 @amarieyyz,

You can try making a payment by dialing 611 on your phone while you wait for the Moderators to get back to you.

Re: Cant reset password to pay my bill!

Joce235 — Sun, 08 Jul 2018 05:59:44 GMT

Yup I got through to them thanks for the comments guys it helped out.