topic Re: no service in Get Support

no service

taifok — Wed, 05 Jan 2022 10:03:39 GMT

Me and my wife phones in Mississauga, Ontario were down for more than a day. There was no signal at all showing on our phones and could not text and make call.

Re: no service

mimmo — Fri, 24 May 2019 11:39:41 GMT

Have you logged into self serve? What does the status of the account say?

Did auto renew fail? What there an issue with cc?

Re: no service

taifok — Fri, 24 May 2019 11:52:09 GMT

Everything ok. It was successfully paid up to June 21.

Re: no service

Lieux — Fri, 24 May 2019 12:08:46 GMT

@taifok wrote:
Everything ok. It was successfully paid up to June 21.

You can try that...go in your self-serve account...tab PLAN/OPTIONS and click on PHONE LOST/STOLEN and close your phone few minutes. Open it again and click on reactivate your service. Does it help?

No signal ? Do you mean no public mobile left up on your screen?

Re: no service

taifok — Fri, 24 May 2019 12:56:11 GMT

There is simply no mobile signal shown on my andriod phone and my wife Apple phone screen. I am thinking some transmission tower or device were down in our area.

Re: no service

TheOldVR — Fri, 24 May 2019 13:11:19 GMT

Interesting, my parents are in Mississauga and they have not had any service issues....

I'll ask them again later today.

Re: no service

geopublic — Fri, 24 May 2019 13:23:19 GMT

@taifok wrote:
There is simply no mobile signal shown on my andriod phone and my wife Apple phone screen. I am thinking some transmission tower or device were down in our area.

@taifok If it's both phones then it must be a network issue. Did you try restarting your phones? Maybe power down remove the sim wait for 5 minutes and see if you are able to connect again.

If it's still an issue better to notify the Public Mobile team.To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: no service

buchaneer52 — Fri, 24 May 2019 14:05:59 GMT

On your Android phone, when you go to Settings, Connections, Mobile Networks, under Network Operators, do you see Public Mobile? Did you have service on Public Mobile before this happened?

Re: no service

taifok — Fri, 24 May 2019 14:36:40 GMT

No. It cannot find public mobile, but it finds telus 3G and 4G.

Re: no service

buchaneer52 — Fri, 24 May 2019 14:45:58 GMT

@taifok wrote:
No. It cannot find public mobile, but it finds telus 3G and 4G.

You have a Public Mobile SIM in each of your phones, right? Telus owns Public but my Android phone has Public Mobile as my Network Operator in Settings.

Re: no service

taifok — Fri, 24 May 2019 14:47:22 GMT

I have public mobile simm in each of my phone.

Re: no service

geopublic — Fri, 24 May 2019 14:49:42 GMT

@taifok wrote:
No. It cannot find public mobile, but it finds telus 3G and 4G.

@taifok If you dial *#*#4636*#*# on your Android phone and select Phone Information what does it show under Current network, Voice network type, Data network type and Set preferred network type?

Re: no service

Mugsysukoo — Sun, 26 May 2019 15:19:42 GMT

Public Mobile runs off the Telus network. Try shutting down the phones and powering them back up. This might reconnect it tothe network.

Re: no service

taifok — Mon, 27 May 2019 21:25:57 GMT

Yesterday I went to Georgetown and all my phones worked again. When I came back at night, the phones were all working. Could not find the reason why, But everything is back to normal now with service.

Re: no service

geopublic — Mon, 27 May 2019 21:48:06 GMT

@taifok wrote:
Yesterday I went to Georgetown and all my phones worked again. When I came back at night, the phones were all working. Could not find the reason why, But everything is back to normal now with service.

@taifok Ok, thanks for the update if you ever figure out what was wrong please let us know.