topic Re: Non registered sim in Get Support

Non registered sim

Corie17 — Wed, 05 Jan 2022 10:03:33 GMT

Purchased a mobile Sim aand plan today. Sim is not registering. Phone is unlocked and Sim has been tried in 3 different unlocked phones. Purchased a new Sim just want to know how to transfer my account to the new Sim as I don't want to lose already purchased plan or new number.

Re: Non registered sim

RobertQc — Fri, 06 Jul 2018 02:16:45 GMT

You can change your sim card in "my account"

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Re: Non registered sim

LEGO — Fri, 06 Jul 2018 02:18:30 GMT

@Corie17

Go to your Self-Serve account > Plan and Add-ons > Change SIM Card

Re: Non registered sim

meocon — Fri, 06 Jul 2018 02:17:25 GMT

Re: Non registered sim

Corie17 — Fri, 06 Jul 2018 02:20:55 GMT

Problem is when I try to do the self service it says its sent a text with a activation code. I am unable to get this code as I can't get service with the number.

Re: Non registered sim

LEGO — Fri, 06 Jul 2018 02:22:44 GMT

@Corie17

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Non registered sim

will13am — Fri, 06 Jul 2018 02:23:47 GMT

Dumb question, was the SIM card number entered correctly? Recently, there was a customer who had problems with activating a SIM card and upon closer scrutiny, the SIM card number was entered wrong. Anyway, if this is not the case here, then moderator team engagement might be required. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Non registered sim

Corie17 — Fri, 06 Jul 2018 12:54:33 GMT

That's a good question.... It was entered at the store by a employee selling the sim. I am not sure if it was entered correctly or not.

Re: Non registered sim

MacMe — Fri, 06 Jul 2018 13:34:42 GMT

Re: Non registered sim

Acekiller — Fri, 06 Jul 2018 14:37:32 GMT

do you have the reciept? if not, the store should have record of it.

Re: Non registered sim

LEGO — Sat, 07 Jul 2018 01:42:37 GMT

@Corie17 wrote:
That's a good question.... It was entered at the store by a employee selling the sim. I am not sure if it was entered correctly or not.

Salesperson does not enter SIM card number digit by digit; they scan the barcode on the card, so there should be no mistake here.