topic Re: Porting over from Telus in Get Support

Porting over from Telus

pstepseric — Wed, 05 Jan 2022 10:03:25 GMT

A friend of mine who I'm referring is going to port over from Telus. I know its been mentioned in the community that she would have to choose a new number first and then contact a moderator if she's porting from Koodo or PC mobile. Does the same thing apply to a Telus subscriber since Telus actually owns Public and Koodo? She is a post-paid Telus subscriber currently.

Another question I have is does the porting system work at all times? If she already has a sim card and does the whole online activation process at midnight or later, will she be ported over right away or is there specific hours where the porting system works? Does it work over the weekend too? Thanks in advance.

Re: Porting over from Telus

will13am — Thu, 05 Jul 2018 23:42:35 GMT

Porting from Telus post paid can be done without seeking moderator team support. The porting system is by and large automated, unless something goes wrong and humans have to get involved.

Re: Porting over from Telus

NDesai — Thu, 05 Jul 2018 23:55:24 GMT

@pstepseric Your friend will be fine as long as she provides the correct info for porting (name, ph# and account#). Try to use incognito/private browsing mode when activating or porting a number.

Re: Porting over from Telus

pstepseric — Fri, 06 Jul 2018 12:01:08 GMT

Hi NDesai,

Thanks for your reply. Is there a specific reason as to why my friend should use incognito/private browsing mode when activating or porting a number? Does it speed up the process or make it easier? Thanks in advance!!

Re: Porting over from Telus

mimmo — Fri, 06 Jul 2018 13:07:40 GMT

@pstepseric wrote:
Hi NDesai,

Thanks for your reply. Is there a specific reason as to why my friend should use incognito/private browsing mode when activating or porting a number? Does it speed up the process or make it easier? Thanks in advance!!

the system can be glitchy, incognito mode sometimes makes it a little less so. Also it is typically best to activate a new line first with a new number then once the activation is done and working port the number. make sure to use the name on the bill exactly. that is one of the most common cause of failed ports.

Re: Porting over from Telus

Acekiller — Tue, 17 Jul 2018 18:13:10 GMT

I think it is best to do it in the evening before going to bed. The porting process may take several hours so it would be ready when she wakes up in the morning.