topic Re: Data not working g in Get Support

Data not working g

Summer55 — Wed, 05 Jan 2022 10:03:12 GMT

My data is not working. Set up phone yesterday and data isn't working today at all. Can anyone help

Re: Data not working g

Lieux — Thu, 23 May 2019 22:46:59 GMT

@Summer55 wrote:
My data is not working. Set up phone yesterday and data isn't working today at all. Can anyone help

Sure someone can help you with that! What's your phone? Can you check here for the APN settings https://apn-canada.gishan.net/en/apn/public-mobile?

Re: Data not working g

sunflowershine — Thu, 23 May 2019 22:50:17 GMT

@Summer55 Welcome to PM! APN set up is essential for data to work properly. There are two settings: Iphone or Andriod. iphone did detect the APN automatically when I changed to an iphone.

Re: Data not working g

Tony8 — Thu, 23 May 2019 22:59:08 GMT

Hi, you may need to reset the APN settings to default, then make the new Public Mobile APN .

Re: Data not working g

Anonymous — Thu, 23 May 2019 23:17:16 GMT

@Summer55 wrote:
My data is not working. Set up phone yesterday and data isn't working today at all. Can anyone help

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Data not working g

Summer55 — Thu, 23 May 2019 23:37:17 GMT

I have an android

Re: Data not working g

Summer55 — Fri, 24 May 2019 01:01:02 GMT

What do I change it to

@sunflowershine wrote:
@Summer55 Welcome to PM! APN set up is essential for data to work properly. There are two settings: Iphone or Andriod. iphone did detect the APN automatically when I changed to an iphone.

Re: Data not working g

Summer55 — Fri, 24 May 2019 01:17:44 GMT

I don't know what to change in these APN settings and I still have no data.

Re: Data not working g

Luddite — Fri, 24 May 2019 01:22:29 GMT

@Summer55 What is the make/model of your phone? Try your PM SIM in a different, unlocked, phone.

Re: Data not working g

Luddite — Fri, 24 May 2019 01:46:07 GMT

@Summer55 wrote:
My data is not working. Set up phone yesterday and data isn't working today at all. Can anyone help

Just noticed that you imply data was working yesterday. If so, login to your account and see if you have a data allowance showing under Data & Add-ons. If it is blank, your data allowance has been used.