topic Re: Change plan vs add on in Get Support

Can I upgrade to a better plan?

J_defehr — Wed, 05 Jan 2022 10:03:03 GMT

What’s the best way to change my phone plan for more savings?

Change plan vs add on

J_defehr — Thu, 23 May 2019 19:29:59 GMT

Is it better to change my plan to include more data or should I just purchase an add on?

Re: Can I upgrade to a better plan?

geopublic — Thu, 23 May 2019 19:31:32 GMT

@J_defehr wrote:
What’s the best way to change my phone plan for more savings?

@J_defehr Login to selfserve pick a plan that you like select it to take effect on your next renewal and $ave your money.

Add ons

J_defehr — Thu, 23 May 2019 19:31:06 GMT

Do add ons expire?

Re: Add ons

geopublic — Thu, 23 May 2019 19:32:58 GMT

@J_defehr wrote:
Do add ons expire?

@J_defehr No they do not. They stay in your account until they are used up or until you close your account. The only exception are the US roaming add-ons they expire after 10 days.

Re: Change plan vs add on

Anonymous — Thu, 23 May 2019 19:33:06 GMT

Add-ons are said to be expensive here so if you would use it in less than a month then get are larger monthly data plan.

Re: Change plan vs add on

J_defehr — Thu, 23 May 2019 19:34:48 GMT

Do add ons expire each month?

Re: Change plan vs add on

geopublic — Thu, 23 May 2019 19:36:35 GMT

@J_defehr wrote:
Is it better to change my plan to include more data or should I just purchase an add on?

@J_defehr It all depends on how many days you have until renewal and how much data do you consume. As @Anonymous mentioned moving up to a plan with more data or renewing your existing plan early in most cases is a better choice. JUst keep in mind if you need to renew your existing plan early you need to contact the Public Mobile team to do it.

Re: Change plan vs add on

J_defehr — Thu, 23 May 2019 19:37:54 GMT

Thank you! What’s the best way to contact the team when needed?

Re: Change plan vs add on

Jadebug — Thu, 23 May 2019 19:38:23 GMT

Some expire, others don't.

Canadian data add ons, for example, roll over to the next billing cycle, but the US ones have a 10 day expiry date.

Re: Change plan vs add on

geopublic — Thu, 23 May 2019 19:47:53 GMT

@J_defehr To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Change plan vs add on

Anonymous — Thu, 23 May 2019 19:38:46 GMT

@J_defehr wrote:
Do add ons expire each month?

Asked and answered in your other thread.

Re: Change plan vs add on

J_defehr — Thu, 23 May 2019 19:39:52 GMT

For Canada you say they roll over to the next month, does that include all add ons, even a data add on?

Re: Add ons

Triguy — Thu, 23 May 2019 19:41:31 GMT

Add-ons don't expire except US roaming. Us roaming expires 10 after purchase. The10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET. Here is more information about add-ons.

https://www.publicmobile.ca/en/bc/get-help/articles/overview-of-add-ons

Re: Add ons

hairbag1 — Thu, 23 May 2019 19:41:42 GMT

@J_defehr wrote:
Do add ons expire?

Which add-ons are you talking about ?

Re: Change plan vs add on

geopublic — Thu, 23 May 2019 19:46:52 GMT

@J_defehr wrote:
For Canada you say they roll over to the next month, does that include all add ons, even a data add on?

Yes, all Canadian based add-ons NEVER expire.

Re: Change plan vs add on

J_defehr — Thu, 23 May 2019 19:42:26 GMT

So basically I have to have a separate community account to access help? Or can I access help directly from my public mobile account?

Re: Change plan vs add on

J_defehr — Thu, 23 May 2019 19:43:41 GMT

That’s awesome thank you!!

Re: Change plan vs add on

Slash — Thu, 23 May 2019 19:43:46 GMT

Add ons are $10 for 200MB, or $30 for 1GB.

I'm not sure what you current plan is now, but a $35 plan already has 1GB of data (+500MB with autopay, totalling 1.5GB), and for only $5 more, you get 4.5GB of data (+500MB with autopay, totalling 5GB!) .

So I think it's safe to say that changing your plan is the way to go.

Re: Change plan vs add on

geopublic — Thu, 23 May 2019 19:45:28 GMT

@J_defehr wrote:
So basically I have to have a separate community account to access help? Or can I access help directly from my public mobile account?

@J_defehr They are different accounts but you should use the same email and also verify your email on your community account so that you can get notified when you have a private message and also to get community rewards if you decide to participate in the community.