topic Re: Plan & Add-ons page will not load. in Get Support

Plan & Add-ons page will not load.

shrimpdude — Wed, 05 Jan 2022 10:02:59 GMT

Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

And no, logging out and in again does not fix the problem. Might end up having to use Roam Mobility or something.

Re: Plan & Add-ons page will not load.

hairbag1 — Thu, 23 May 2019 18:39:20 GMT

@shrimpdude wrote:
Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

And no, logging out and in again does not fix the problem. Might end up having to use Roam Mobility or something.

PM's page can be glitchy !! Try again in a few minutes. You can also buy your 10 day US Roaming Add-on whilst you're in US...say from a wifi area at Walmart.

Re: Plan & Add-ons page will not load.

shrimpdude — Thu, 23 May 2019 18:43:17 GMT

Kind of ridiculous. Trying to give them my money here. If it doesn't work, will find a different option.

Re: Plan & Add-ons page will not load.

hairbag1 — Thu, 23 May 2019 18:44:15 GMT

Log into My Account / My Data and Add-ons / Purchase Add-on. That gets you to where you can select your 10 day US Roaming Add-on.

Make sure you have sufficient funds in Available Funds for the add-on.

Re: Plan & Add-ons page will not load.

geopublic — Thu, 23 May 2019 19:01:33 GMT

@shrimpdude wrote:
Kind of ridiculous. Trying to give them my money here. If it doesn't work, will find a different option.

@shrimpdude Just dial *611 and purchase it.

Re: Plan & Add-ons page will not load.

Triguy — Thu, 23 May 2019 18:53:05 GMT

You could try using a different browswer.

Latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.