topic Re: AutoPay and changing plan for future date in Get Support

AutoPay and changing plan for future date

chrstyles — Wed, 05 Jan 2022 10:02:48 GMT

My current plan is $62, I recently elected to sign up for autopay after I paid my first month. My plan is also scheduled to change from the current one to a cheaper plan on my next billing date. However, my account portal still shows that the estimated amount due will be $62. I am concerned that my card will be charged for $62 and my plan will revert to the new one of my choice, resulting in a credit balance of $22 (?) because the plan change and autopay charge will occur at the same time. I would like to know so I can take action to prevent this as having a credit balance doesn't work for my budget. Can anyone provide some insight?

Re: AutoPay and changing plan for future date

Anonymous — Wed, 04 Jul 2018 23:52:58 GMT

@chrstyles, the system will only take what it needs for the new plan on the renewal date. Until then, the system will assume you are staying on the old plan (even though it will clearly show a new plan will start on the renewal date). Auto-pay, rewards, etc are al adjusted just prior to the renewal payment being processed.

Re: AutoPay and changing plan for future date

meocon — Thu, 05 Jul 2018 00:19:07 GMT

@chrstyles You don’t have to worry about that it showed $62 now because you’re still on your old plan. On renewal date it’ll charge the amount on your new plan only so you don’t need to worry about that.

Re: AutoPay and changing plan for future date

Acekiller — Thu, 05 Jul 2018 18:20:19 GMT

in the unusual case of system messed up your payment, one of the mods will surely make the adjustment back for you.

Re: AutoPay and changing plan for future date

Xylene — Wed, 08 Aug 2018 23:09:17 GMT

Hi there

On my Overview page it shows that my plan with renew on Aug 30th(with the old plan amount)

When I future dated a plan it says it will be active on Aug 31st.

Would I get charged twice or the system will take care of the Aug 30th?

Re: AutoPay and changing plan for future date

stonechucker — Wed, 08 Aug 2018 23:35:51 GMT

@Xylene, the payment date is August 30th. What that means is, if you’re not on AutoPay, that is the day you must load funds by voucher or credit card to renew a plan.

August 31 is the actual plan change date. The system should only take the funds required to pay for the plan you are changing to.

Re: AutoPay and changing plan for future date

Xylene — Wed, 08 Aug 2018 23:39:23 GMT

That makes sense thanks