topic Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we in Get Support

If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as well?

gabbie337 — Wed, 05 Jan 2022 10:02:42 GMT

I just got a phone and I didn’t set it up as a new iPhone by accident, so my old info went into my new phone and it took up all the storage, I need to factory reset it to set it up as a new iPhone so I have my storage back but I also just got prepaid minutes today for my new phone with public mobile and I want to know if I will lose them by factory resetting my phone? I can’t afford to lose them but I have to reset my phone either way. If I take out my SIM card before resetting will I get to keep my public mobile texting/calling minutes? Or will resetting my phone make me lose my minutes at all?

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

Noosiekins — Wed, 04 Jul 2018 22:18:45 GMT

I would imagine what the phone records in it's usage data and what is recorded on the sim (thus by PM) would be separate.

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

gabbie337 — Wed, 04 Jul 2018 22:21:39 GMT

So do you think it would be safe to factory reset my phone if I take the SIM card out? Will that keep my minutes on my phone?

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

jp2 — Wed, 04 Jul 2018 22:24:13 GMT

Factory reset should not affect your public mobile account however it may delete the PM APN settings so you may need to set them up again after.

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

computergeek541 — Wed, 04 Jul 2018 22:25:30 GMT

Resetting your phone will erase any call logs, user-installed apps, message histories, photos, bookmarks, all user data, etc.

Your phone or sim isn't what keeps track or how many minutes you left.

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

MacMe — Wed, 04 Jul 2018 22:26:48 GMT

...

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

gabbie337 — Wed, 04 Jul 2018 22:35:37 GMT

So everything else will be deleted but I’ll still be able to continue texting and calling people after factory resetting and starting over? Just nervous about it because some people are saying I’ll lose them and some people are saying I won’t. They’re just prepaid minutes also, not on a plan

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

MacMe — Wed, 04 Jul 2018 22:35:49 GMT

@gabbie337 wrote:
So everything else will be deleted but I’ll still be able to continue texting and calling people after factory resetting and starting over? Just nervous about it because some people are saying I’ll lose them and some people are saying I won’t

You definitely won't lose them. If you log into self serve, you can see how many minutes and texts you have left.

Also, you can leave your SIM card in while you reset your phone. You don't have to worry 🙂

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

Noosiekins — Wed, 04 Jul 2018 22:36:20 GMT

If you are worried, just take the sim out, but it shouldn't affect your minutes or data usage.

Think about it this way... You can take your sim, put it in another compatible phone, and use it... That doesn't affect the number of minutes or data logged with the carrier... So how would resetting your phone affect it?

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

Luddite — Wed, 04 Jul 2018 23:03:24 GMT

@gabbie337 There is no need to do a factory reset to free up space in your phone. Here's a couple of guides:

https://www.tomsguide.com/us/free-space-iphone,news-21206.html

https://www.huffingtonpost.ca/entry/iphone-free-space-tips_n_6269756

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

brent_liza — Wed, 04 Jul 2018 23:09:23 GMT

Resetting the phone has nothing to do with the account. You can factory reset the phone all day long. It will just go through the activation servers to re activate iMessage and for I tunes. It’ll be okay. I done it a couple times. Just used up text messages and data.

Re: If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as we

retsina — Wed, 04 Jul 2018 23:41:59 GMT

@gabbie337, I've done factory resetting a few times. If you want to keep your contacts and settings, you have to perform iCloud backup before you proceed. Otherwise, it's ok to factory reset any time.

Factory resetting doesn't consume minutes/texts; however, you should be careful. There is a known issue with iPhone eating up texts when iMessage is turned on. So, after factory resetting is done, make sure logon to iCloud and turn iMessage off. Or, keep iCloud off. Otherwise, your iPhone will keep sending text messages to 474663. Below is for details about this issue:

https://productioncommunity.publicmobile.ca/t5/Discussions/outgoing-messages-to-474663/td-p/66707