topic Re: Porting koodo number in Get Support

Porting koodo number

Tishie1 — Wed, 05 Jan 2022 10:02:34 GMT

So I inserted my new public mobile sim and am signed up. Everything is working but I really want to keep my old koodo number.

So I sign into my account and click "change numbet" and then try but am told that number is not available!! I tried to ask a mod for help but all they did was ask me to verify my identity and nothing else!

Re: Porting koodo number

cavemantoronto — Thu, 23 May 2019 01:52:16 GMT

@Tishie1 wrote:
So I inserted my new public mobile sim and am signed up. Everything is working but I really want to keep my old koodo number.

So I sign into my account and click "change numbet" and then try but am told that number is not available!! I tried to ask a mod for help but all they did was ask me to verify my identity and nothing else!

You have to verify idendity before they can do work on account.

Did you give them the Koodo account info? If you did, you'll need to wait for them to process your request.

Re: Porting koodo number

geopublic — Thu, 23 May 2019 01:53:33 GMT

@Tishie1 wrote:
So I inserted my new public mobile sim and am signed up. Everything is working but I really want to keep my old koodo number.

So I sign into my account and click "change numbet" and then try but am told that number is not available!! I tried to ask a mod for help but all they did was ask me to verify my identity and nothing else!

@Tishie1 After verifying your info did you reply back notifying them thst you completed the verification. If yes, then you should get a reply from them fairly soon.

Re: Porting koodo number

Tishie1 — Thu, 23 May 2019 01:55:46 GMT

I did reply 3 hours ago but they never replied...

Re: Porting koodo number

Lieux — Thu, 23 May 2019 01:57:27 GMT

@Tishie1 wrote:
I did reply 3 hours ago but they never replied...

Patience they will come back to you..

Re: Porting koodo number

geopublic — Thu, 23 May 2019 02:05:11 GMT

@Tishie1 wrote:
I did reply 3 hours ago but they never replied...

@Tishie1 While waiting for the moderator you can use your Koodo sim card to make calls until it stops working. Once the card stops working it means the port is complete and you can start using your PM sim.

Does anyone know how to get a moderator to respond??

Tishie1 — Thu, 23 May 2019 22:49:55 GMT

I am now paying for 2 phone plans cause the moderators won't respond and port my number.

Is it possible my number isn't portable?

Why won't moderators respond?

Re: Does anyone know how to get a moderator to respond??

sunflowershine — Thu, 23 May 2019 22:52:51 GMT

@Tishie1 wrote:
I am now paying for 2 phone plans cause the moderators won't respond and port my number.

Is it possible my number isn't portable?

Why won't moderators respond?

@Tishie1 Only way to get the Moderators is to send them a private message by clicking the Envelop icon and send to "Moderator_Team". But normal response time is within 2 days. The porting may also take up to 2 days according to your previous carrier.

You will normally get a text message from PM and let you know when the porting completed.

Re: Does anyone know how to get a moderator to respond??

Lieux — Thu, 23 May 2019 22:54:55 GMT

@Tishie1 wrote:
I am now paying for 2 phone plans cause the moderators won't respond and port my number.

Is it possible my number isn't portable?

Why won't moderators respond?

Did you try by yourself to do it in your self-serve account? Which company?

Re: Does anyone know how to get a moderator to respond??

Tishie1 — Thu, 23 May 2019 22:55:55 GMT

I did try but was told I could not port it.

It is a koodo number.

Are there some numbers that can't be ported?

Tishie1 — Thu, 23 May 2019 22:58:40 GMT

When I try to port my number I am told I can't.

Has anyone else had a number that couldn't port?

I have contacted mods. Still no porting. So maybe my number is just unavailable for porting?

Re: Are there some numbers that can't be ported?

dabr — Thu, 23 May 2019 23:05:47 GMT

@Tishie1 wrote:
When I try to port my number I am told I can't.

Has anyone else had a number that couldn't port?

I have contacted mods. Still no porting. So maybe my number is just unavailable for porting?

Koodo prepaid requires moderator's help to port over...postpaid can be done through your self serve account. If you've contacted the moderators then you'll have to wait, they can take upto two days to respond back.

Just to add to my post your Koodo number must also be active whilst porting.

Re: Are there some numbers that can't be ported?

Lieux — Thu, 23 May 2019 23:04:21 GMT

@Tishie1 wrote:
When I try to port my number I am told I can't.

Has anyone else had a number that couldn't port?

I have contacted mods. Still no porting. So maybe my number is just unavailable for porting?

It will be easier if you stay in only one thread....

Re: Does anyone know how to get a moderator to respond??

Lieux — Thu, 23 May 2019 23:17:37 GMT

@Tishie1 wrote:
I did try but was told I could not port it.

It is a koodo number.

I never read that a number would be not portable....

Re: Does anyone know how to get a moderator to respond??

Tishie1 — Fri, 24 May 2019 00:15:51 GMT

Ok everyone, it seems that if you reply to a moderator's email via your own email account and not your public mobility account the mod doesn't receive it.

Very frusterating. Hopefully I can help other people who have this happen....

Re: Does anyone know how to get a moderator to respond??

Micah — Fri, 24 May 2019 00:57:55 GMT

You can port your Koodo number, but you have to contact the moderator to have them do it for you. They will ask for your phone number, account number, IMEI number and PIN number. Once you send that to them, they will be able to port your number. I just had mine completed yesterday.

Re: Are there some numbers that can't be ported?

Micah — Fri, 24 May 2019 01:04:18 GMT

The Moderators will have to help when port from companies like Koodo. For example, to port the number they will need to know:

Koodo number.
Koodo Account number.
Koodo PIN number
IMEI used with Koodo.

If you are waiting for the Moderator to respond, you should have this information ready.

Re: Are there some numbers that can't be ported?

Micah — Fri, 24 May 2019 01:05:20 GMT

If you can't port during the activation process, just select a new number and then contact the moderator afterward to have your old number ported.

Re: Are there some numbers that can't be ported?

Luddite — Fri, 24 May 2019 01:17:04 GMT

@Micah wrote:
The Moderators will have to help when port from companies like Koodo. For example, to port the number they will need to know:
Koodo number.
Koodo Account number.
Koodo PIN number
IMEI used with Koodo.
If you are waiting for the Moderator to respond, you should have this information ready.

FYI: Koodo post-paid can be transferred from within self-serve account.

Re: Are there some numbers that can't be ported?

JaimeLaPizza — Fri, 24 May 2019 01:29:25 GMT

@Luddite wrote:
@Micah wrote:
The Moderators will have to help when port from companies like Koodo. For example, to port the number they will need to know:
Koodo number.
Koodo Account number.
Koodo PIN number
IMEI used with Koodo.
If you are waiting for the Moderator to respond, you should have this information ready.
FYI: Koodo post-paid can be transferred from within self-serve account.

Porting from PC Mobile prepaid also has to be done with the help of the Moderator Team (see here in the Knowledge base).