topic Re: no Data in Get Support

no Data

JuliaAlves — Wed, 05 Jan 2022 10:02:31 GMT

To Whom It May Concern,

My account # is: xxx and phone # is xxx.

I added Data service on May 13th, 2019. But it doesn't work at all. When I went out without wifi, I couldn't use any Internet. However, on my Data Usage, it showed I used the data.

I have already been to Public Mobile Counter to ask for help. They even helped me insert my card to their own phone, it still didn't work. It looks like there is problem on the SIM card. And everytime, the helper called #611, the customer serives always told us that I didn't pay. But I am sure I paid the Data Fee. I checked my bank transaction, showing that the amount of money from Public Mobile has been deducted.

Please please please help me as soon as possible. I really need to use Data.I don't want to waste money on it. Please again help me!!!! I'd appreciate it!!!!

Best regards,

Julia

Edit by mimmo removed personal info

Re: no Data

mimmo — Wed, 22 May 2019 23:43:38 GMT

@JuliaAlves can you post a screenshot of your payment history?

And overview page.

Also WHT plan are you on? What phone are you using?

Are you able to sendreceive picture mms? If not you might need to set up your apn settings.

Re: no Data

JuliaAlves — Wed, 22 May 2019 23:53:41 GMT

Re: no Data

geopublic — Wed, 22 May 2019 23:54:31 GMT

@JuliaAlves You mean *611? For data to work you need to have the correct APN setting.

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: no Data

Anonymous — Wed, 22 May 2019 23:54:47 GMT

@JuliaAlves: Do you mean a data add-on?

If you know you've paid something then do you see at least that amount in your Available Funds? If so then you need to finish the process by going back and buying the add-on

If you do see the add-on then have you ever had data working here or is this the first time?

If the first then:

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: no Data

JuliaAlves — Thu, 23 May 2019 00:07:47 GMT

Thank you for your reply.

My setting shows exactly the same as you provided. I tried one more time but it still didn't allow me to use data:(((

I am so disappointed:((((

Re: no Data

JuliaAlves — Thu, 23 May 2019 00:08:19 GMT

Thank you for your reply but it still didn't work...

Re: no Data

geopublic — Thu, 23 May 2019 00:13:03 GMT

@JuliaAlves wrote:
Thank you for your reply but it still didn't work...

@JuliaAlves When you dial *611 on your phone do you have a balance in your account? If yes, is it the same amount as of the cost your data?

Re: no Data

Tony8 — Thu, 23 May 2019 00:57:06 GMT

Hi , What Plan are you on? The $15 Plan , $25 or the $40 Plan?

I notice on the screen shot it shows "4G" beside the signal strenth. It could be you are connected to the network, but something else is wrong.

Re: no Data

Anonymous — Thu, 23 May 2019 02:45:55 GMT

@JuliaAlves wrote:
Thank you for your reply but it still didn't work...

There've been a bunch of questions asked that you don't seem to want to answer.

Maybe you could post a screen snip of your overview page. Blank our personal info of course.

What exact make/model do you have?

Is your data mode on?

Does your phone have a data block turned on to protect you from overages of a previous provider maybe?

Did you have data working here before this problem?

Re: no Data

sunflowershine — Thu, 23 May 2019 03:01:01 GMT

@JuliaAlves I have problem as I firstly used data plan add on. I hadn't turned on the data but the usage in my account showing I used the data. I got the reply from PM that I have to close down the background apps availabilty in my setting. Please make sure you cellular data button has been turned on. Please let me know if you need the setting for turn off the apps procedure.