topic Sim Card hasn't arrived in Get Support

Sim Card hasn't arrived

stingernwo1 — Wed, 05 Jan 2022 10:02:29 GMT

Hi there, I placed an order for my girlfriend to get a sim card over a week ago, how do I track or find out the status of the order? It was placed on may 10th

Re: Sim Card hasn't arrived

stingernwo1 — Wed, 22 May 2019 22:36:26 GMT

The money was taken out of her account but there no was confirmation email sent

Re: Sim Card hasn't arrived

Lieux — Wed, 22 May 2019 22:36:55 GMT

@stingernwo1 wrote:
Hi there, I placed an order for my girlfriend to get a sim card over a week ago, how do I track or find out the status of the order? It was placed on may 10th

Here you can tack your order...from @NDesai ..

Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details.

So the following is a very simple method to track your sim card order:

Go to Canada post tracking web page: https://www.canadapost.ca/trackweb/en#/home
Enter the order number as the tracking/reference number in the box
Click on the Track button and it will ask you to enter your postal code associated with your order. You will be asked for your postal code only if dulicate reference numbers are found in their system.

Re: Sim Card hasn't arrived

Lieux — Wed, 22 May 2019 22:39:16 GMT

@stingernwo1 wrote:
The money was taken out of her account but there no was confirmation email sent

OH..that's different if you didn't receive any email for confirmation..no text either??

If not reach the moderator here for help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your purchase. Be patient waiting time is few hours to 2 days. But they will help you.

Re: Sim Card hasn't arrived

Jackhyf63 — Wed, 22 May 2019 22:53:25 GMT

@stingernwo1

If it has been two weeks, it is time to get in touch with the moderators and have them look into it. it shouldn’t take that long.

Click here to send the moderator team a private message, explaining your situation.

Re: Sim Card hasn't arrived

TheOldVR — Wed, 22 May 2019 23:06:38 GMT

You might want to message the MODs.... and if you need a Sim card right away go to a Walmart and you can get one on the spot.

Keep the other as a spare for when u refer a friend :).

Good luck!