topic Re: Understanding US Roaming in Get Support

Understanding US Roaming

jtd — Wed, 05 Jan 2022 10:02:27 GMT

Apologies if this seems obvious but.....

My wife and I both have Public Mobile Canada wide calling plans.

We're going to Florida in June, we'll be spending time with family from the UK who'll also be in Florida. If we're looking for an add on to call them do I need an International calling add on (they have UK cell numbers) or a US add on (they'll be in the US).

Similar question if I call my wife - the call will be Canadian number to Canadian number but we're both in the US.

Thanks.

John

Re: Understanding US Roaming

Dunkman — Wed, 22 May 2019 21:26:23 GMT

@jtd

You and your wife will need a US roaming package to call each other in the United States or any other number in Canada or USA.

From my understanding, unfortunately, you will not be able to call your relatives from UK. The international long distance calling package that Public mobile has only works within Canada.

Re: Understanding US Roaming

ShawnC13 — Wed, 22 May 2019 21:26:31 GMT

@jtd wrote:
Apologies if this seems obvious but.....

My wife and I both have Public Mobile Canada wide calling plans.

We're going to Florida in June, we'll be spending time with family from the UK who'll also be in Florida. If we're looking for an add on to call them do I need an International calling add on (they have UK cell numbers) or a US add on (they'll be in the US).

Similar question if I call my wife - the call will be Canadian number to Canadian number but we're both in the US.

Thanks.

John

A unique question but here are my thoughts. When you are in the US with the US roaming addon you will not be able to call the UK number as I believe the roaming addon is for US and Canada calls only (I could be mistaken though). As for your wifes number you should have no issues calling that number as long as you both have the US roaming addon.

Re: Understanding US Roaming

karthiks — Wed, 22 May 2019 21:55:05 GMT

@jtd wrote:
Apologies if this seems obvious but.....

My wife and I both have Public Mobile Canada wide calling plans.

We're going to Florida in June, we'll be spending time with family from the UK who'll also be in Florida. If we're looking for an add on to call them do I need an International calling add on (they have UK cell numbers) or a US add on (they'll be in the US).

Similar question if I call my wife - the call will be Canadian number to Canadian number but we're both in the US.

Thanks.

John

Looking at this matrix (see link), I don't think you will be able to call UK numbers.

https://www.publicmobile.ca/en/on/get-help/articles/long-distance-and-us-roaming-add-ons

You will, however be able to call your wife and any other US-based number with the U.S. Roaming add-on.

Re: Understanding US Roaming

dabr — Wed, 22 May 2019 21:58:51 GMT

@jtd The other option would be if all parties had access to data or wifi to use calling/texting features of a free app like whatsapp. Of course you would all need to have the same app installed on your devices.

Re: Understanding US Roaming

karthiks — Wed, 22 May 2019 22:01:56 GMT

@jtd wrote:
Apologies if this seems obvious but.....

My wife and I both have Public Mobile Canada wide calling plans.

We're going to Florida in June, we'll be spending time with family from the UK who'll also be in Florida. If we're looking for an add on to call them do I need an International calling add on (they have UK cell numbers) or a US add on (they'll be in the US).

Similar question if I call my wife - the call will be Canadian number to Canadian number but we're both in the US.

Thanks.

John

There's something else you could try given that the $20 US Roaming Add-on has about 250MB of data (and assuming you will be in a WiFi area too): a VoIP service.

Or something like Fongo perhaps.