topic Re: Active plan in Get Support

Active plan

kiranmuddinedi — Wed, 05 Jan 2022 10:02:23 GMT

Hi all,

i Have active plan but cannot make calls. How to solve this issue ?

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 20:55:12 GMT

I restarted my phone, took sim out, but still the same

Re: Active plan

geopublic — Wed, 22 May 2019 20:55:55 GMT

@kiranmuddinedi wrote:
Hi all,

i Have active plan but cannot make calls. How to solve this issue ?

@kiranmuddinedi What happens when you make a call do you get a message? If you call *611 do you get a response back?

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 20:58:11 GMT

its connecting to automated system

Re: Active plan

geopublic — Wed, 22 May 2019 21:00:01 GMT

@kiranmuddinedi wrote:
its connecting to automated system

@kiranmuddinediOK good, so what happens when you try to dial a number? Are you on a unlimited calling plan?

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 20:59:34 GMT

No idea, how to fix this issue.

Re: Active plan

TheOldVR — Wed, 22 May 2019 21:00:00 GMT

Does your plan have a limit on minutes?

Try your sim in a different phone but do check online to ensure your account is in good standing.

Good luck!

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:00:33 GMT

Its saying i dont have a active plan, but when i log into my account it's showing as active

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:01:24 GMT

Yes, my account is active and in good standing

Re: Active plan

geopublic — Wed, 22 May 2019 21:04:00 GMT

@kiranmuddinedi wrote:
Its saying i dont have a active plan, but when i log into my account it's showing as active

@kiranmuddinedi Are you on the $10 or $15 plan? If yes, when you login does it show available minutes on the first page? If not, then maybe you don't have anymore minutes?

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:04:26 GMT

I do have limited minutes but, my plan started on 20 may and i have minutes left in my plan.

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:09:49 GMT

I'm on 15$ plan and i have full 100 minutes left in my plan

Re: Active plan

geopublic — Wed, 22 May 2019 21:11:01 GMT

@kiranmuddinedi wrote:
I do have limited minutes but, my plan started on 20 may and i have minutes left in my plan.

@kiranmuddinedi The fact that you can dial *611 signifies that you are connected to public mobile. If your account is active and you have verified that you have available minutes are you dialing one specific number? Can you try calling another number? Since May 20th have you been able to make a call?

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:13:37 GMT

still the same

Re: Active plan

geopublic — Wed, 22 May 2019 21:17:34 GMT

@kiranmuddinedi wrote:
still the same

@kiranmuddinediTry the lost/stolen phone trick sometimes it works like a soft account reset.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone.

If that doesn't work then you need to notify PM. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:27:06 GMT

I did send a message to moderator, but haven't heard back and clicked on lost/stolen phone in my account profile. But still the same.

**bleep** it's so irritating

Re: Active plan

geopublic — Wed, 22 May 2019 21:34:41 GMT

@kiranmuddinedi wrote:
I did send a message to moderator, but haven't heard back and clicked on lost/stolen phone in my account profile. But still the same.
**bleep** it's so irritating

@kiranmuddinedi Unfortunately you will need to wait for the moderator to respond. When your tried the Lost/Found trick did you restart your phone?

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:35:41 GMT

yes i did

Re: Active plan

kiranmuddinedi — Wed, 22 May 2019 21:43:16 GMT

Thanks much for your help

Re: Active plan

geopublic — Wed, 22 May 2019 21:47:33 GMT

@kiranmuddinedi wrote:
Thanks much for your help

@kiranmuddinedi Sometimes a plan has provisioning problems and needs to be fixed by the @CS_Agent hang tight they should respond soon.