topic Re: Help in Get Support

Help

dolldagger — Wed, 05 Jan 2022 10:02:10 GMT

How long does it take MODS to answer you guys back? Sometimes they dont get too me for one week

Re: Help

will13am — Wed, 22 May 2019 17:34:11 GMT

Normally, the turnaround time is a few hours. A while back when there were issues affecting numerous accounts, it looked like response times ballooned to 2-3 days. Looking at the amount of activity in the community forum, I would guess that current response times are likely hours not days.

Re: Help

dabr — Wed, 22 May 2019 17:34:23 GMT

@dolldagger wrote:
How long does it take MODS to answer you guys back? Sometimes they dont get too me for one week

It can take anywhere from 2 to 48 hours and longer if there are more issues for moderators to wade through.

Re: Help

Lieux — Wed, 22 May 2019 17:34:42 GMT

@dolldagger wrote:
How long does it take MODS to answer you guys back? Sometimes they dont get too me for one week

Oupsy...not so long..waiting time is few hours to 2 days...usually..

Can we try to help you with your problem?

Re: Help

TheOldVR — Wed, 22 May 2019 17:39:25 GMT

Might want to ask ur question here as the community can help with many things....

Re: Help

Jackhyf63 — Wed, 22 May 2019 18:00:59 GMT

@dolldagger The offical moderator response time is 48 hours.if you post your questions here,we are happy to help you.

Re: Help

geopublic — Wed, 22 May 2019 18:06:41 GMT

@dolldagger wrote:
How long does it take MODS to answer you guys back? Sometimes they dont get too me for one week

@dolldagger It should be 48 hours. If there are major issues might be longer. My recommendation is that if you do not hear back within 48 hours then you should send them a follow up message.

Re: Help

dolldagger — Wed, 22 May 2019 18:38:16 GMT

I tried to renew my $50.00 billing plan, i tried over and over and it wouldnt work.. i was standing at a Koodo kiosk seeing if they could help with the issues..

When i went back to click "change plan now" to the $50.00 plan. myself, and the employee at the kiosk seen it said $50.00. I looked when i got home and it said i was on the $40.00 plan. I messaged the MODS immediately but its been almost a week.

I need my phone for work, as im an uber driver. However im worried its been too long and they will require me too make another payment.

Re: Help

dabr — Wed, 22 May 2019 18:43:45 GMT

@dolldagger wrote:
I tried to renew my $50.00 billing plan, i tried over and over and it wouldnt work.. i was standing at a Koodo kiosk seeing if they could help with the issues..

When i went back to click "change plan now" to the $50.00 plan. myself, and the employee at the kiosk seen it said $50.00. I looked when i got home and it said i was on the $40.00 plan. I messaged the MODS immediately but its been almost a week.

I need my phone for work, as im an uber driver. However im worried its been too long and they will require me too make another payment.

A week is too long, you need to message them again. On another note PM may not be the best fit if you rely on your phone for work as issues that crop up can take awhile to get resolved.

Re: Help

AE_Collector — Thu, 23 May 2019 02:04:55 GMT

You lost me when you said you were at the Koodo kiosk. This is Public Mobiles community group.