topic Re: No Service in Get Support

No Service

lucascandy — Wed, 05 Jan 2022 10:02:05 GMT

I've activated my account and my phone number has switched from Koodo. The phone seems to recognize in the settings that it is a Public Mobile phone now, but in the top left corner where it should say Public it just says no service. I went to the site and downloaded the APN info and applied it, I also restarted a few times. I must be missing a step.

Lucas

Re: No Service

geopublic — Wed, 22 May 2019 15:11:17 GMT

@lucascandy wrote:
I've activated my account and my phone number has switched from Koodo. The phone seems to recognize in the settings that it is a Public Mobile phone now, but in the top left corner where it should say Public it just says no service. I went to the site and downloaded the APN info and applied it, I also restarted a few times. I must be missing a step.

Lucas

@lucascandy What type of phone is it? If it's Android go into settings -> Network & Internet and make sure the Mobile network is set to auto and not Koodo.

Re: No Service

will13am — Wed, 22 May 2019 15:19:45 GMT

@lucascandy, I am a little puzzled by your explanation. You say the notification shows Public Mobile is the network your phone is on, but yet the phone shows no service. Having service is how the phone is able to determine the network. Does your self serve account show active status? I would ask some questions about SIM lock, but again you say the phone settings show Public Mobile and you get can't get that far with a SIM locked phone.

Re: No Service

GinYVR — Wed, 22 May 2019 15:24:32 GMT

@lucascandy

Since Koodo and Public are more or less the same network we can rule out incompatabilities.

Where did you get your phone? Is it locked to Koodo?

Do you have another phone you can try the SIM card in?

Re: No Service

TheOldVR — Wed, 22 May 2019 16:06:54 GMT

Try your sim in a different phone, sounds like the activation did not go through correctly.

Re: No Service

Greg1275 — Sat, 08 Jun 2019 07:46:48 GMT

You must set the carrier setting in the setting application on your phone to “automatic”