topic Re: US DATA FAIL...want a refund in Get Support

US DATA FAIL...want a refund

davide — Wed, 05 Jan 2022 10:01:56 GMT

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

Re: US DATA FAIL...want a refund

NDesai — Tue, 21 May 2019 21:58:42 GMT

@davide There is no guarantee you will receive refund as this is a pre-paid service. Only mods can determine this, so you can try your luck by sending a private message to the Moderator_Team.

Re: US DATA FAIL...want a refund

Anonymous — Tue, 21 May 2019 22:01:01 GMT

@davide wrote:
Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

Do you still see at least the value of the add-on you chose in your Available Funds?

Do you see the add-on lower down under the add-ons area on your overview page?

Re: US DATA FAIL...want a refund

Sizzle — Tue, 21 May 2019 22:17:09 GMT

Next time try and pop your SIM card out and put it back in and reboot your phone?

Re: US DATA FAIL...want a refund

Lieux — Tue, 21 May 2019 22:44:17 GMT

@davide wrote:
Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

Are you sure it was a ROAMING data add-on? And when you buy a roaming add-on it's good only for 10 days...is it your case?

Re: US DATA FAIL...want a refund

ShawnC13 — Tue, 21 May 2019 22:48:12 GMT

@davide wrote:
Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

In your phone settings was data roaming enabled?

Re: US DATA FAIL...want a refund

davide — Tue, 21 May 2019 23:48:31 GMT

added the funds and added the service double checked that. 🙂

Re: US DATA FAIL...want a refund

davide — Tue, 21 May 2019 23:48:58 GMT

Yup did that too 😞

Re: US DATA FAIL...want a refund

davide — Tue, 21 May 2019 23:53:08 GMT

Roaming data was turned on. I bought it yesterday before leaving Canada