https://productioncommunity.publicmobile.ca/t5/Get-Support/Promo-deal/m-p/250596#M212484 <P>Upon activating a SIM card with PM I was offered a 2-day promo deal that was happening at the time for get 1 month free. The month is currently up and no credit has been applied to the account for the free month.&nbsp;</P> Wed, 05 Jan 2022 10:01:54 GMT Tparks03 2022-01-05T10:01:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Promo-deal/m-p/250596#M212484 <P>Upon activating a SIM card with PM I was offered a 2-day promo deal that was happening at the time for get 1 month free. The month is currently up and no credit has been applied to the account for the free month.&nbsp;</P> Wed, 05 Jan 2022 10:01:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Promo-deal/m-p/250596#M212484 Tparks03 2022-01-05T10:01:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Promo-deal/m-p/250599#M212485 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/50435">@Tparks03</a>&nbsp;I recommend you send a private message to the moderator team and ask them to investigate that for you.&nbsp; include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.</P><P>Click <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><SPAN>here</SPAN></A> to send the moderator team a private message.</P><P>You can find information regarding the moderator team by following <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452/show-comments/true" target="_blank"><SPAN>this link</SPAN></A>.</P><P>&nbsp;</P><P><STRONG>How long until a moderator replies?:</STRONG></P><UL><LI>Office Hours: Mon-Friday 9am to 9pm, and Saturday &amp; Sunday from 9am to 7:30pm [Toronto Time].</LI><LI>Messages are replied to during office hours, in the order in which they are received</LI><LI>Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.</LI><LI>There is no need to send multiple messages.</LI></UL><P><STRONG>How can I view my private messages between myself and a Community Moderator?</STRONG></P><UL><LI><SPAN><A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Private-Messages-viewing-and-creating/ta-p/168500" target="_blank">How to view and reply to your private messages</A></SPAN></LI></UL> Sun, 01 Jul 2018 21:22:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Promo-deal/m-p/250599#M212485 meocon 2018-07-01T21:22:56Z