topic Can not receive texts in Get Support

Can not receive texts

Spider — Wed, 05 Jan 2022 10:01:47 GMT

Can not receive text messages from anyone even myself. I have powered off phone, removed battery and have cleared memory and storage. Anyhelp would be great.

Re: Can not receive texts

RobertQc — Tue, 21 May 2019 19:09:32 GMT

@Spider wrote:
Can not receive text messages from anyone even myself. I have powered off phone, removed battery and have cleared memory and storage. Anyhelp would be great.

@SpiderSMS or MMS or both?

Can you send messages?

When did you sign up to public mobile? Did text messages ever work?

What happens if you text yourself? Do you get it?

Re: Can not receive texts

Spider — Tue, 21 May 2019 19:14:47 GMT

Been with public for several months and I can send messages to others bit can not receive from others or myself.

Re: Can not receive texts

LovesToPM — Tue, 21 May 2019 19:16:06 GMT

@Spider, this is a community user forum.

As @RobertQc said, please provide more info so we can help you out.

Which plan are you on?

If you're on a limited usage plan, what does your account overview look like?

Did you port over from another number?

Are calls in/out working?

Re: Can not receive texts

Spider — Tue, 21 May 2019 19:19:04 GMT

It just stop working in the last day or two. Was working both for sending and recieveing

Re: Can not receive texts

LovesToPM — Tue, 21 May 2019 19:22:51 GMT

@Spider, looks like you should contact The Moderator Team. Wait time is few hours up to 2 days. Meanwhile, you might also want to provide more info here if you want some help from fellow customers.

Re: Can not receive texts

sunflowershine — Tue, 21 May 2019 19:55:02 GMT

@Spider There are some problems in texting in the past few weeks. The annoucement said it was resolved. However, you should contact the Moderator and get it solved soon.

Re: Can not receive texts

Spider — Tue, 21 May 2019 23:03:50 GMT

How do I conyact the moderator

Re: Can not receive texts

Lieux — Tue, 21 May 2019 23:06:46 GMT

@Spider wrote:
How do I conyact the moderator

Here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is few hours to 2 days. Be patient.