topic Re: I can't send a text in Get Support

I can't send a text

ceig — Wed, 05 Jan 2022 10:01:27 GMT

I can't send texts -- but I have the plan for sending 50 in a month. and unlimited incoming. I have gotten text messages from public mobile. and the phone seems to get incoming calls - but I can't send texts -- the other thing is on my phone -- even though it mostly works -- it says that I don't have a valid sim card -- this confuses me. Can anyone help? Thanks. I have a sony experia if that helps. Old model but not used much.

Re: I can't send a text

ceig — Sat, 30 Jun 2018 15:43:39 GMT

Just to add a note -- it says could not send. @Team_Moderators

Re: I can't send a text

mimmo — Sat, 30 Jun 2018 15:46:11 GMT

Do you have another phone you can try the sim in? This isolates account vs hardware issues.

Can you check selfserve and text sent usage?

Also Try a different messaging app.

Re: I can't send a text

Emilysyj — Sat, 30 Jun 2018 15:45:57 GMT

Have you activated your SIM card? It's probably that you haven't activate your SIM card, therefore you couldn't make outgoing calls.

Hope it helps 🙂

Re: I can't send a text

ceig — Sat, 30 Jun 2018 15:47:55 GMT

If I can type it and press send -- I dont' see why it should go? And no I don't have another phone I could try it in. I get incoming messages from public mobile -- and incoming and outgoing calls -- I got the plan so I could text. I am confused. @CS_Agent

Re: I can't send a text

LEGO — Sat, 30 Jun 2018 16:03:14 GMT

@ceig Before you contact Moderator_Team, can you tell us model of your Sony Experia?

You will need to send a private message to a Moderator_Team, they will check provisioning on your account and resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: I can't send a text

ceig — Sat, 30 Jun 2018 15:53:39 GMT

It was activated in store -- and I created my account online ... and got onto this site -- the sales person even called my cell to make sure it worked and was activated before I left the store. It works Public mobile has sent me texts -- but I can't send out going texts -- it just says cannot send. I am on the cheap 10 a month plan -- but that gives me 50 outgoing texts. so I don't know what the problem is.

Re: I can't send a text

mimmo — Sat, 30 Jun 2018 15:54:07 GMT

@ceig I mentioned the spare phone because of the invalid sim message.

One basic trouble shooting technique with sms is to try a different sms app.

Have you ever been able to send sms? Could you have used them up? That is why I mentioned to check sms usage in self serve.

Re: I can't send a text

ceig — Sat, 30 Jun 2018 15:55:01 GMT

I have no idea what you just said.

Re: I can't send a text

ceig — Sat, 30 Jun 2018 16:03:06 GMT

Thank you

Re: I can't send a text

Canadiankid — Sat, 30 Jun 2018 16:52:28 GMT

When you say that you have received texts from public mobil I am assuming you recieved the text telling you that "you are all setup and welcome to public mobile." If you didn't then there could be something wrong with the setup. Could you have used up all your texts already as 50 isn't a lot? Could there be a setting on your phone that's preventing you from sending texts? Did you text with your previous carrier? Hope some of that helps.

Re: I can't send a text

mimmo — Sat, 30 Jun 2018 17:21:39 GMT

@ceig this post had a similar issue mightbe worth having a look:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Can-t-send-SMS-texts-but-can-receive-SMS-Calling-and-Data-is/m-p/97419#M18169

from there i s:sony earched experia cant send sms found:

http://www.ilovefreesoftware.com/31/android-2/solved-not-able-to-send-sms-in-sony-ericsson-xperia-android.html

and

https://talk.sonymobile.com/t5/Xperia-M/Xperia-M-can-t-send-SMS/td-p/975942

both had the same solution. not sure if it will fix yours, but worth a try.

Re: I can't send a text

ceig — Sat, 30 Jun 2018 21:14:26 GMT

SO I took the sim card out ... and put it back in -- still says it isn't valid ... but it sent the messages .... YAY! Thank you everyone for your input.