topic Re: Lost cell conection? in Get Support

Lost cell conection?

Todlich — Wed, 05 Jan 2022 10:01:26 GMT

I switched to PM several days ago with a Nexus 5, with no issues. I have sent and received calls, used the text messaging and the data also worked. This is 3 days later and I have lost the ability to make or receive calls, everything else works.

I have tried rebooting, removing and reinstalling the sim but to no avail. Can anyone suggest what to do next?

Re: Lost cell conection?

geopublic — Tue, 21 May 2019 12:56:09 GMT

@Todlich wrote:
I switched to PM several days ago with a Nexus 5, with no issues. I have sent and received calls, used the text messaging and the data also worked. This is 3 days later and I have lost the ability to make or receive calls, everything else works.
I have tried rebooting, removing and reinstalling the sim but to no avail. Can anyone suggest what to do next?

@TodlichWhat plan are you on? If you are on limited minutes plan is it possible you used up all your minutes? When you login into your account is your account active? Also, call *611 from your phone what happens?

Re: Lost cell conection?

mimmo — Tue, 21 May 2019 12:56:26 GMT

@Todlich what plan are you on?

are you able to try the sim in a different phone to isolate account vs hardware issues.

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 13:05:28 GMT

I am on 30day 5GB Unlimited Canada Wide Talk, Unlimited International Text. TY for all suggestions.

Re: Lost cell conection?

geopublic — Tue, 21 May 2019 13:12:08 GMT

@Todlich wrote:
I am on 30day 5GB Unlimited Canada Wide Talk, Unlimited International Text. TY for all suggestions.

@Todlich So from your response it's not your plan. The fact that you can send and recieve texts also suggests that you are connected to the PM network so it must be a phone setting or a hardware related issue. Do you have another phone to test with?

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 13:28:12 GMT

I tried my sim in my husbands cell and it worked.

His sim in my phone does not work.

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 13:31:06 GMT

I tried my sim in my husbands cell and it worked.

His sim in my phone does not work.

I will work with your suggestions on the settings

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 13:50:46 GMT

I am on 30day 5GB Unlimited Canada Wide Talk, Unlimited International Text.

Tried the #611 with no response, it disconnected after a 10 secounds.

No change to phone,

Re: Lost cell conection?

Dunkman — Tue, 21 May 2019 13:52:50 GMT

@Todlich

Is your phone on "do not disturb" mode?

Maybe a network reset or even a factory reset (back up information).

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 13:53:38 GMT

I am considering reseting the phone but only as a last resort, does anyone have another suggestion?

Re: Lost cell conection?

geopublic — Tue, 21 May 2019 14:00:25 GMT

@Todlich wrote:
I am considering reseting the phone but only as a last resort, does anyone have another suggestion?

@Todlich If you dial *#*#4636#*#* and select phone information under Select preferred network type waht is listed? It should be LTE/UMTS/CDMA/auto or something similar.

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 14:01:56 GMT

Tried the network reset to no avail....

Re: Lost cell conection?

Dunkman — Tue, 21 May 2019 14:04:32 GMT

@Todlich

I found a thread online with somebody with same issue:

https://forum.xda-developers.com/google-nexus-5/help/make-receive-calls-t2765134

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 14:10:52 GMT

A lot of info from the *#*#4636#*#* that i do not understand but network is showing LTE

Re: Lost cell conection?

geopublic — Tue, 21 May 2019 14:43:11 GMT

@Todlich wrote:
A lot of info from the *#*#4636#*#* that i do not understand but network is showing LTE

@Todlich If it's set to LTE only then that could be the problem. Go into your settings -> Network & Internet -> Mobile Netoworks -> Preferred network type and set it to 3G and see if it makes a difference. Also boot your phone in safe mode and see it works. If it does then it's possible that an App might be causing the problem.

Re: Lost cell conection?

TheOldVR — Tue, 21 May 2019 15:14:47 GMT

Looks like somthing is off with ur settings...

Worth trying a network reset. Next recommendation would be to ust wipe the phone if feasible and start from scratch (this avoids having to search for that one setting that is off).

Hopefully the network reset gets you going!

Re: Lost cell conection?

geopublic — Tue, 21 May 2019 15:26:06 GMT

@Todlich wrote:
I am on 30day 5GB Unlimited Canada Wide Talk, Unlimited International Text.
Tried the #611 with no response, it disconnected after a 10 secounds.
No change to phone,

@Todlich Should be *611 or 611 not #611.

Re: Lost cell conection?

Todlich — Tue, 21 May 2019 16:57:34 GMT

I did a factory reset and phone now does not see the sim card.

Re: Lost cell conection?

GinYVR — Tue, 21 May 2019 17:03:05 GMT

I got a feeling your phone is on its last legs. I would advice backup your phone and search for alternatives.

The phone is ~5 years old. It has a pretty good run.

Re: Lost cell conection?

geopublic — Tue, 21 May 2019 18:15:34 GMT

@GinYVR wrote:
I got a feeling your phone is on its last legs. I would advice backup your phone and search for alternatives.

The phone is ~5 years old. It has a pretty good run.

@GinYVR the OP just mentioned that they just did a factory reset just above your post so a phone backup is not going to make a difference at this point.