topic Re: Less for less is right so far in Get Support

Activation error

Drpropulsion — Wed, 05 Jan 2022 10:01:22 GMT

Just came here to vent, knowing I won't recieve help from moderator until tomorrow.

Entered all my info to activate online, sim card number, voucher pin number and all that, press activate your phone and get an Oops something went wrong email us message. So that's frustrating.

I was already frustrated that I couldn't take advantage of the free sim card deal because Walmart 'system was down' and had to activate at home where deal is not available.

Re: Less for less is right so far

meocon — Sat, 30 Jun 2018 02:43:58 GMT

@Drpropulsion You can try to clear the cache, cookie, etc...on your web browser, or try another web browser to activate a sim card. Also, you can try to do it via your phone, tablet, laptop, computer. If you have a friend referred, you'll get $10 credit bill to cover sim card cost. Hope that helps

Re: Less for less is right so far

Drpropulsion — Sat, 30 Jun 2018 02:45:16 GMT

Thanks. Ill give that a try. I tried refreshing the page and it said my phone was already activated. Whixh it doesn't seem to be.

Re: Less for less is right so far

LEGO — Sat, 30 Jun 2018 02:49:40 GMT

@Drpropulsion Try to clear browser's cache, use different browser, use Private / Incognito mode, turn off ad blockers.

EDIT: If you get message that said your phone was already activated, try to reboot your phone.

Re: Less for less is right so far

Drpropulsion — Sat, 30 Jun 2018 02:56:24 GMT

Did the process over on new browser in incognito and it seemed to work and i was able to sign in to self serve and see that it processed. Going to reboot phone as it still says not registered on network.

Re: Less for less is right so far

Drpropulsion — Sat, 30 Jun 2018 03:00:04 GMT

It worked! I guess not having access to customer support is not that bad after all, lol.

Re: Less for less is right so far

meocon — Sat, 30 Jun 2018 03:11:46 GMT

@Drpropulsion Glad to hear that. Enjoy your service with Public Mobile.

Re: Less for less is right so far

jlyg — Sat, 30 Jun 2018 21:41:02 GMT

Do you know if the new customer would immediately receive the $10 credit?

Re: Less for less is right so far

Cheetah24 — Sat, 30 Jun 2018 22:02:35 GMT

@jlyg: I got it immediately after activation. The 10 dollars of credit are deposited into your PM account which means in the next payment you will have to pay 10 dollars less. 🙂