topic Re: payment in Get Support

payment

jjl2018 — Wed, 05 Jan 2022 10:00:55 GMT

service has been suspended

Re: payment

SD08 — Fri, 29 Jun 2018 01:09:34 GMT

Has your phone actually stopped working?
If today is your payment due date as listed in your account overview page, you will normally see suspended status, but your phone should still work. The billing system will take the payment by autopay overnight and everything would beback to looking normal again after 6 am.

On the other hand, if you can't make calls or use data, then you should contact a moderator.

Click this Moderator_Team link to send a private message for assistance. Include your phone number, e-mail address and PIN.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: payment

will13am — Fri, 29 Jun 2018 01:13:38 GMT

@jjl2018, welcome to this forum. To make best use of this forum, you need to provide good details of your problem so that other members can support you on the troubleshooting. You mention that the service has been suspended. This can be due to failure to make payment on time, system glitches to name a couple. The more descriptive you can be, the more focused the feedback. My suggestion is to give this knowledge base post a review to help you to help us to help you.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Use-the-Public-Mobile-Online-Community/ta-p/249968

Re: payment

jjl2018 — Fri, 29 Jun 2018 01:43:28 GMT

there is no problem with the credit card balance. I call*611 and it and it asks if i would like to make a payment on the credit card. when i say yes it tells me it cannot proceed. an option is a payment voucher. Where can i get a voucher so i can use my phone until whatever problem is occuring can get solved

Re: payment

SD08 — Fri, 29 Jun 2018 01:46:42 GMT

@jjl2018 wrote:
there is no problem with the credit card balance. I call*611 and it and it asks if i would like to make a payment on the credit card. when i say yes it tells me it cannot proceed. an option is a payment voucher. Where can i get a voucher so i can use my phone until whatever problem is occuring can get solved

Vouchers are available at Wow Mobile, K Mobile, Walmart and some Shopppers Drug Mart and Canadian Tire gas bars. Best to call the store to verify before you go.

Re: payment

NDesai — Fri, 29 Jun 2018 01:47:32 GMT

@jjl2018 wrote:
there is no problem with the credit card balance. I call*611 and it and it asks if i would like to make a payment on the credit card. when i say yes it tells me it cannot proceed. an option is a payment voucher. Where can i get a voucher so i can use my phone until whatever problem is occuring can get solved

There might be a problem with your cc? Have you tried making a manual payment on your self-serve account?

Re: payment

Acekiller — Fri, 29 Jun 2018 02:08:25 GMT

at this stage, most likely you will need to get a mod involved.

Re: payment

stonechucker — Fri, 29 Jun 2018 02:36:35 GMT

@jjl2018, you have not yet responded to the question, is your phone still working?

if it is, I advise do nothing, until it stops working. A suspended status is a normal part of the renewal process, and trying to force a payment now, may cause the process to fail.

Your plan is not yet Expired. You will see this too, and still have service on your phone, before the renewal completes.

The messages on renewal are dreadfully scary. IF you still have a working phone, please do nothing with payment.

IF your phone is not working, contact the moderators via private message.