topic Re: SIM CARD NOT ACTIVE in Get Support

SIM CARD NOT ACTIVE

PureOasis — Wed, 05 Jan 2022 10:00:36 GMT

Hello,

I activated my public mobile account on May 11 with a $50 plan. Today, i placed the sim card in an unlocked IPhone and the sim card is not recognized. Is someone able to ensure that my sim card and plan is fully activated. The sim card# is 8912230000xxxxxxxxx.

Thank you

Edited by SD08 to remove SIM card #

Re: SIM CARD NOT ACTIVE

geopublic — Sun, 19 May 2019 19:18:16 GMT

@PureOasis For your own privacy protection you should remove your card number from your post. Make sure your account is activated when you login. If it's still an issue then contact PM. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: SIM CARD NOT ACTIVE

Triguy — Sun, 19 May 2019 19:18:31 GMT

You would need to log into your self serve account to check status. You may want to delete your sim# from your post.

Re: SIM CARD NOT ACTIVE

Dunkman — Sun, 19 May 2019 19:38:23 GMT

@PureOasis

Moderators are taking at least 1-2 days to respond.

You activated on May 11. Do you have another phone to try the SIM card? To determine whether it is an issue with hardware or Public mobile service.

Re: SIM CARD NOT ACTIVE

PureOasis — Sun, 19 May 2019 19:42:53 GMT

I have another active public mobile sim card and it worked well in the same phone.

Re: SIM CARD NOT ACTIVE

Dunkman — Sun, 19 May 2019 20:01:57 GMT

@PureOasis

Looks like then a Public Mobile issue.

You will need to wait for moderator response then.

If you have access to your self service account for the $50 plan, then you could try a couple of the following tricks to see whether that will re-set your plan.

1. Lost/stolen phone trick

2. Manual load $1 into account.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: SIM CARD NOT ACTIVE

Lieux — Sun, 19 May 2019 20:02:56 GMT

@PureOasis wrote:
I have another active public mobile sim card and it worked well in the same phone.

Only way is to wait for the moderator to reply and fix your problem with a probably bad sim or bad activation...

Re: SIM CARD NOT ACTIVE

PureOasis — Sun, 19 May 2019 20:53:27 GMT

I guess... Thanks alot for the support, greatly appreciated!

Re: SIM CARD NOT ACTIVE

pm101helpu — Sun, 19 May 2019 21:40:59 GMT

Hello there;

Sorry you're having an issue activating some card. I have been reading some of the posts that other PM members have written, I have a question for you with reference to your Sim cards.

1 Are both Sim cards going to be used with the same phone?
If so you may need to have one of them the activated, especially if it's on the same self-serve account.

2 assuming that each Sim card is in a separate phone, I don't think you will have an issue with having to separate active Sim cards.

I don't know if you've tried this, but here's a recommendation for you.

1 login to your self-serve account.
2 click on plan details, and it will tell you exactly what your plan is but not only that at the top of the window you will see a tab that says change card. This will show you the current Sim card that you have active and will give you a chance to enter the new Sim card number. Assuming you are changing from one to the other.

I hope this was helpful, I would be interested to know the outcome of your situation.

Good luck!

Re: SIM CARD NOT ACTIVE

TheGx — Mon, 20 May 2019 02:11:24 GMT

@Lieux wrote:
@PureOasis wrote:
I have another active public mobile sim card and it worked well in the same phone.
Only way is to wait for the moderator to reply and fix your problem with a probably bad sim or bad activation...

Yeah, I think @Lieux is right, it probably bad activation - in my case the Moderators said it was a glitch in activation protal during activation, here is link to my problem which the Moderator team solved:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-Sim-over-3-hours-ago-still-emergency-calls-only/td-p/331378https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-Sim-over-3-hours-ago-still-emergency-calls-only/td-p/331378

Once you contact the Moderator Team via private message and then follow up with them, they'll fix everything for you just like they did for me!

Re: SIM CARD NOT ACTIVE

Pra73ek — Tue, 21 May 2019 21:54:32 GMT

You need to activate your sim by log in to the public mobile website. There you can choose your mobile no. And later you got a mail regarding your sim activation.