topic Re: Need to reset password PLEASE HELP! in Get Support

Need to reset password PLEASE HELP!

n8zww — Wed, 05 Jan 2022 10:00:33 GMT

I really really need to reset my account password. I cannot remember it for the life of me, or my security question. Please reset the password for me.

Re: Need to reset password PLEASE HELP!

dabr — Sun, 19 May 2019 19:01:44 GMT

@n8zww wrote:
I really really need to reset my account password. I cannot remember it for the life of me, or my security question. Please reset the password for me.

You'll need to private message the Moderator_Team via the envelope icon top right of your post and ask for assistance. Unfortunately, response time to hear back might be anywhere from 2 to 48 hours.

Re: Need to reset password PLEASE HELP!

Alex888 — Mon, 20 May 2019 00:05:48 GMT

@n8zww Try using the password reset button while using the Chrome browser in incognito mode. If that doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need to reset password PLEASE HELP!

Triguy — Sun, 19 May 2019 19:03:23 GMT

You would need to contact a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need to reset password PLEASE HELP!

geopublic — Sun, 19 May 2019 19:15:11 GMT

@n8zww wrote:
I really really need to reset my account password. I cannot remember it for the life of me, or my security question. Please reset the password for me.

@n8zww If it's urgent you can dial 611 as long as you didn't forget your PIN too.

Re: Need to reset password PLEASE HELP!

computergeek541 — Sun, 19 May 2019 21:35:08 GMT

@geopublic wrote:
@n8zww wrote:
I really really need to reset my account password. I cannot remember it for the life of me, or my security question. Please reset the password for me.
@n8zww If it's urgent you can dial 611 as long as you didn't forget your PIN too.

Some things can be accomplished by dialing 611, but there aren't as many available options as inside the self-serve account. @n8zww, in the end, since you don't know the answer to the security quetsions, you would still need to contact the moderators to get your password reset, even if you're able to make the changes to your account that you need through the interactive phone-in menus.