topic Re: Data missing in Get Support

Data missing

brad77 — Wed, 05 Jan 2022 10:00:31 GMT

Account data missing from overview and no internet on my phone

Re: Data missing

Lieux — Sun, 19 May 2019 17:22:23 GMT

@brad77 wrote:
Account data missing from overview and no internet on my phone

Glitch in your account??? Can you see good plan in your self-serve account? Are you sure you don't have already used ALL your data?

Or write a private message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 they can have a look at your problem. Waiting time is few hours to 2 days.

Re: Data missing

Anonymous — Sun, 19 May 2019 17:42:39 GMT

@brad77 wrote:
Account data missing from overview and no internet on my phone

That generally means you've used all your data. If you've just recently renewed then maybe something else is going on. But not if you're now several weeks into your current term.

Re: Data missing

cavemantoronto — Mon, 20 May 2019 03:46:14 GMT

@brad77 wrote:
Account data missing from overview and no internet on my phone

Is it the plan information missing or the counter in data and add on part missing?

If you ran out, you will have to purchase a data add-on, or you can ask the moderators to renew your plan early (payment would be due early too).

Re: Data missing

Jackhyf63 — Mon, 20 May 2019 11:08:46 GMT

@brad77 Defintely then you will moderator assistance. Send private message with your phone number and an explanation.

Re: Data missing

srlawren — Mon, 20 May 2019 18:42:55 GMT

@Jackhyf63 wrote:
@brad77 Defintely then you will moderator assistance.

@Jackhyf63 that's not necesarily true. 99/100 the explanation is that the user simply used up all their data. Contacting the moderators would be wasting moderator time and delaying them helping other people with actual service issues.