topic Re: transfer phone number is not working for me in Get Support

transfer phone number is not working for me

marysah83 — Wed, 05 Jan 2022 10:00:23 GMT

I want to transfer my public mobil number to my kodooo number(my previous number)

I did all instructions that you mentioned but I do not know why every time I enter my koodo number for transfer

it says that the number is not eligible.

please give me a number that I could call costumer service

I solve my problem with email or message

it is almost 5 hours that I spent time with SIMon robot

but it could not help me

Re: transfer phone number is not working for me

Anonymous — Sun, 19 May 2019 05:22:07 GMT

@marysah83

This is a little confusing. You need to use the new provider to pull the number over from the old provider. Not push the number from the old provider to the new.

Re: transfer phone number is not working for me

computergeek541 — Sun, 19 May 2019 05:27:14 GMT

@marysah83 wrote:
I want to transfer my public mobil number to my kodooo number(my previous number)
I did all instructions that you mentioned but I do not know why every time I enter my koodo number for transfer
it says that the number is not eligible.
please give me a number that I could call costumer service
I solve my problem with email or message
it is almost 5 hours that I spent time with SIMon robot
but it could not help me

Are you transfering the number to Koodo or to Public Mobile? There is no phone number that you can call.

If you are trying to transfer a Koodo number on prepaid to Public Mobile, you need to send a private message to Moderator_Team with your Koodo account details. You can contact Public Mobile's moderators through this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transfer phone number is not working for me

ShawnC13 — Sun, 19 May 2019 18:27:53 GMT

The wording of your post is a little confusing. Are you looking at taking your PM number to Koodo or Bring your old Koodo Number to PM? If you are bringing your Koodo number here is it a prepaid account or a postpaid account. If it is a prepaid account you will need the moderators to assist you. If it is a postpaid account and you have followed the instructions and still can't do it you will need to contact the moderators for that as well. There is no number to call PM customer service.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Edited: To correct the late night cell phone errors

Re: transfer phone number is not working for me

marysah83 — Sun, 19 May 2019 05:30:47 GMT

I had my koodo number and I want to use this old number but with my new public mobile plan.

they saied you first get new number from public mobil and activate it and then you can tranfer you number to your old number in Koodo

but I can not do that

Re: transfer phone number is not working for me

Anonymous — Sun, 19 May 2019 05:37:20 GMT

@marysah83 wrote:
I had my koodo number and I want to use this old number but with my new public mobile plan.

they saied you first get new number from public mobil and activate it and then you can tranfer you number to your old number in Koodo
but I can not do that

So you want to use a number that you had at Koodo on your new account here?

Is the Koodo account still active? Is it a pre-paid type service or a post-paid service? If pre-paid then you need assistance from the moderators here. If post-paid then you can use the Change Number feature in the self-serve.

Re: transfer phone number is not working for me

marysah83 — Sun, 19 May 2019 05:37:09 GMT

my Koodo number is active
and it is pre-paid

Re: transfer phone number is not working for me

Anonymous — Sun, 19 May 2019 05:37:48 GMT

@marysah83 wrote:
my Koodo number is active
and it is pre-paid

Then you need to contact the @Moderator_Team < Click this.

Re: transfer phone number is not working for me

Gregmt — Sun, 19 May 2019 08:48:57 GMT

Due to your old service being with Koodo and this being the number you want to bring to Public Mobile , you have to contact the moderators to do this . It is stated on their activation page and self serve account when porting Koodo numbers. So contact the moderator privately and give them your Koodo account number , the Koodo phone number you want to port in and the PIN number ( if you had one) of your Koodo account . This will help speed the port process. Once the port is done you will get a text from Public Mobile.

Cheers.

Re: transfer phone number is not working for me

will13am — Sun, 19 May 2019 13:24:44 GMT

@ShawnC13 wrote:
The wording of your post is a little confusing. Are you looking at taking your PM number to Koodo or Bring your old Koodo Number to PM? If you are bringing your koodo number here is it a prepaid account or a post paid account. If it is a post paid account you will need the moderators to assist you. If it is a post paid account and you have followed the instructions and still can't do it you will need to contact the moderators for that as well as there is number to call PM customer service.
To send a private message to a moderator click this link and describe your issue.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
More info on moderators

Lol, @ShawnC13 the OP sure confused you. You might want to fix the typos.

Re: transfer phone number is not working for me

geopublic — Sun, 19 May 2019 15:20:36 GMT

@marysah83 wrote:
my Koodo number is active
and it is pre-paid

@marysah83 For Koodo prepaid the only way to transfer your number is by contacting Public Mobile via a message. Include the name on the account, the phone number and the account number. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: transfer phone number is not working for me

popping — Sun, 19 May 2019 15:24:57 GMT

@marysah83 wrote:
my Koodo number is active
and it is pre-paid

Let me explain. Koodo prepaid and PM are using the same backend. Therefore, you cannot use the self-serve portal to port your Koodo prepaid to PM. This is the reason why you were told that your Koodo number is not valid when you tried to use the self-serve portal to port your Koodo prepaid number.

Send a private message to moderator to port your Koodo prepaid number. But the moderator wait time is 2 - 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437