topic Re: International Roaming is not working out in Get Support

International Roaming is not working out

lialka — Wed, 05 Jan 2022 10:00:06 GMT

Hi, I am overseas now (in Europe) and I paid $15CAD for 400 min. International roaming (not for Canada and US only), but the service is not working out, by some reason. I extremely need that! My understanding is: the International Roaming and Canada/US Roaming - completely different services, provided by PM. So why my expensive ($15) International Roaming is not functioning then?

Re: International Roaming is not working out

Alex888 — Sat, 18 May 2019 19:38:35 GMT

@lialka There is no international roaming addon, the addon you purchased was for international calls, you need to be in Canada to use it. The only country outside of Canada you can buy roaming addons for is the US.

You will need to get a local SIM card and plan to use your phone.

Re: International Roaming is not working out

Lieux — Sat, 18 May 2019 19:41:22 GMT

@lialka wrote:
Hi, I am overseas now (in Europe) and I paid $15CAD for 400 min. International roaming (not for Canada and US only), but the service is not working out, by some reason. I extremely need that! My understanding is: the International Roaming and Canada/US Roaming - completely different services, provided by PM. So why my expensive ($15) International Roaming is not functioning then?

Sorry for you. But you can buy a sim card for few euros and a plan for 2 euros for 1 month...look at Free.fr. Or at gigsky.com. Enjoy your trip!

Re: International Roaming is not working out

geopublic — Sat, 18 May 2019 19:56:04 GMT

@lialka wrote:
Hi, I am overseas now (in Europe) and I paid $15CAD for 400 min. International roaming (not for Canada and US only), but the service is not working out, by some reason. I extremely need that! My understanding is: the International Roaming and Canada/US Roaming - completely different services, provided by PM. So why my expensive ($15) International Roaming is not functioning then?

@lialka The international add-on only works when you are in Canada so it definitely will not work when you are overseas. As previously mentioned your best choice it to purchase a prepaid sim locally. On the plus side the rates in many places overseas are much better that what we pay here so it might be more economical for you in the long run.

Re: International Roaming is not working out

mimmo — Sat, 18 May 2019 20:28:18 GMT

@lialka even if public had international roaming it's usually cheaper to buy a local sim card when in europe.

If you need to receive calls from Canada I would get a fongo.com account and give that to your contacts. That would work on wifi or if you get data with a local sim

Re: International Roaming is not working out

lialka — Sat, 18 May 2019 20:32:10 GMT

I need to keep my own number to have my online banking access, not for fun..

Re: International Roaming is not working out

Cheetah24 — Sat, 18 May 2019 20:34:23 GMT

@lialka : Hi, I also want to point out that you could reach the moderators about this and maybe they can reimburse your international add-on;

Click this: message to moderators

Re: International Roaming is not working out

Lieux — Sat, 18 May 2019 20:34:26 GMT

@lialka wrote:
I need to keep my own number to have my online banking access, not for fun..

You can't have access with an app to your bank?

Re: International Roaming is not working out

lialka — Sat, 18 May 2019 20:34:34 GMT

My TD bank send SMS for account access confirmation, and I cannot do that and don't know how to find a solution..

Re: International Roaming is not working out

Lieux — Sat, 18 May 2019 20:35:45 GMT

@lialka wrote:
My TD bank send SMS for account access confirmation, and I cannot do that and don't know how to find a solution..

Reach your TD bank to ask another solution than SMS????

Re: International Roaming is not working out

lialka — Sat, 18 May 2019 20:37:21 GMT

l've already did that. They are keeping silence... I am waiting... But who would tell me what does it mean "International roaming" service, following after "Canada/US roaming"???

Re: International Roaming is not working out

lialka — Sat, 18 May 2019 20:38:20 GMT

No, they send SMS to my registered phone number...

Re: International Roaming is not working out

lialka — Sat, 18 May 2019 20:40:10 GMT

I've already tried it. They provide with their phone #, but cannot keep my existing...

Re: International Roaming is not working out

Lieux — Sat, 18 May 2019 20:41:10 GMT

@lialka wrote:
l've already did that. They are keeping silence... I am waiting... But who would tell me what does it mean "International roaming" service, following after "Canada/US roaming"???

Look at that.. it’s written US before roaming

Re: International Roaming is not working out

mimmo — Sat, 18 May 2019 20:43:00 GMT

@lialka wrote:
I need to keep my own number to have my online banking access, not for fun..

Then you need to:

1)get a friend in Canada to buy you a sim card

2) do a sim number change in self serve

3) have friend install sim in a old phone

4)set up call forwarding to your fongo number

5) install a sms forwarding app if you need sms

Alternately change your baking contact info to your fongo number.

Fongo provides a free Canadian number

Re: International Roaming is not working out

lialka — Sat, 18 May 2019 20:43:06 GMT

Nothing is possiible distantly. Other choice to get automated call from them with access code, but they cannot call to my number, as I told...

Re: International Roaming is not working out

mimmo — Sat, 18 May 2019 20:49:02 GMT

@lialka the only option is what I wrote above.

More details here https://productioncommunity.publicmobile.ca/t5/Getting-Started/Traveling-to-Australia/m-p/164869/highlight/true#M30087

Re: International Roaming is not working out

hycm53 — Sat, 18 May 2019 20:53:53 GMT

@lialka wrote:
Hi, I am overseas now (in Europe) and I paid $15CAD for 400 min. International roaming (not for Canada and US only), but the service is not working out, by some reason. I extremely need that! My understanding is: the International Roaming and Canada/US Roaming - completely different services, provided by PM. So why my expensive ($15) International Roaming is not functioning then?

PM doesn't have international roaming, but only has US roaming plan. 400 minutes international talking is only for in Canada, but not for outside Canada. There's a line said in Canada above 400 minutes international talk.

Re: International Roaming is not working out

ShawnC13 — Sat, 18 May 2019 21:09:54 GMT

@lialka wrote:
l've already did that. They are keeping silence... I am waiting... But who would tell me what does it mean "International roaming" service, following after "Canada/US roaming"???

It doesn't say International Roaming it says Calling and it is a long distance plan for calls that originate in Canada

Re: International Roaming is not working out

Gregmt — Sun, 19 May 2019 09:11:56 GMT

The only country Public Mobile works in , if a roaming plan is bought, is USA. Other than that Public Mobile only works in Canada. There are no other counties at present in which Public Mobile works .