topic Starting my renewal early in Get Support

Starting my renewal early

garysully1986 — Wed, 05 Jan 2022 09:59:54 GMT

Hi,

Good old instagram used all of my data in the background so I now have no data. My renewal date for my account is June 27th. I have tried to set up the same plan again selected the option to do it from now, but the money still seems to be available and it my phone still has no data available. Can i please have my renewal month started straight away. I selected , 30 day plan, provincial calls, unlimited global texts and 3GB at LTE speed for $52.

Thanks

Gary Sullivan

Re: Starting my renewal early

matbasm — Tue, 26 Jun 2018 14:55:13 GMT

Hey @garysully1986, in order to restart the same plan a few days early, you need to send a private message to the moderators and ask them to do it for you.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Re: Starting my renewal early

mimmo — Tue, 26 Jun 2018 14:58:03 GMT

Hi you need to message the mods to renw your plan early (for renewing the same plan) just make sure teh funds are in available balance and then message private message them with the plan you want.

there is a 4.5 gb at 3g promo for 40$ /30 days its slower than the full lte but is a bit cheaper. you can change to that plan youerself if you think it is an option.

How can you get help with your account, activation, or service?

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Re: Starting my renewal early

garysully1986 — Tue, 26 Jun 2018 15:40:38 GMT

Thanks, I sent a message last night but have not heard anything yet, I wanted to make sure I asked correctly. How is the 3g, speed wise. I'm so used to LTE I am not sure if I would like the drop in speed unless it's decent.

Re: Starting my renewal early

mimmo — Tue, 26 Jun 2018 16:01:57 GMT

@garysully1986 if you search the forums 3g vs lte there are several discussions. here is one of them. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/3G-vs-4G-LTE-What-speed-is-right-for-you/ta-p/189842

most people say they really dont notice much of a difference. as it is still lte but throttled to 3mbs. you will only really notice the difference if you are downloading files etc.

Re: Starting my renewal early

GreatCanadian — Tue, 26 Jun 2018 16:24:24 GMT

@garysully1986 wrote:
Thanks, I sent a message last night but have not heard anything yet, I wanted to make sure I asked correctly. How is the 3g, speed wise. I'm so used to LTE I am not sure if I would like the drop in speed unless it's decent.

How do you normally use your data? If you use it for browsing, email, facebook, messaging etc. Then 3g is more than fine. I came from Telus LTE and honestly find no difference in speed for these activities. I have even streamed sporting events from TSN website with no issue.

That being said, if you frequently download or upload large files, you will see a significant difference. 4k video streaming may buffer enough to drive you cracked. But for most common tasks, 3g is sufficient.

Re: Starting my renewal early

vogelhut — Tue, 26 Jun 2018 17:47:48 GMT

If you're on Android, you can actually prevent apps from using data in the background to prevent this issue from constantly occurring. Just go to Settings > Apps > select an app > Data and switch "background data" to off. That way, the app will only use up your data if you actively have it open. This is done on a per-app basis so you can decide what's important or not. Also, in the global Data tab off the main settings, you can see exactly how much data each app is using.