topic Re: No Service in Get Support

No Service

jnj-sound — Wed, 05 Jan 2022 09:59:55 GMT

I just purchased a new sim.

Activated it and my phone is only showing no service where there should be signal strenth

Its an I phone 7 unlocked and previousley used on the Telus network.

I can put my telus sim in and the phone works fine. What is the solution.

Thanks

Jason

Re: No Service

joepublic — Sat, 18 May 2019 16:16:12 GMT

@jnj-sound wrote:
Hi

I just purchased a new sim.

Activated it and my phone is only showing no service where there should be signal strenth
Its an I phone 7 unlocked and previousley used on the Telus network.

I can put my telus sim in and the phone works fine. What is the solution.

Thanks
Jason

@jnj-sound When you login into your account does it show activated? Does it show the correct plan? When you click on the Payments & Add-ons tab does the correct number show up?

Re: No Service

Lieux — Sat, 18 May 2019 16:16:48 GMT

@jnj-sound wrote:
Hi

I just purchased a new sim.

Activated it and my phone is only showing no service where there should be signal strenth
Its an I phone 7 unlocked and previousley used on the Telus network.

I can put my telus sim in and the phone works fine. What is the solution.

Thanks
Jason

Can you try it in a different phone? Can you see your self-serve account ACTIVE on the first page? If yes you can try this trick...in tab PLAN/OPTIONS click on PHONE LOST/STOLEN and close your phone few minutes. Open it again and reactivate your service.

Re: No Service

jnj-sound — Sat, 18 May 2019 16:29:49 GMT

I have tryed a different phone still no service.

Yes the account is showing active.

I have also suspended service and opened it again but same result.

Re: No Service

Lieux — Sat, 18 May 2019 16:34:34 GMT

@jnj-sound wrote:
I have tryed a different phone still no service.
Yes the account is showing active.
I have also suspended service and opened it again but same result.

Look like a problem with the SIM card. Can you go back where you bought it?

Re: No Service

Jadebug — Sat, 18 May 2019 16:32:11 GMT

@jnj-sound

If all fails, it's best to contact the moderators.

Re: No Service

geopublic — Sat, 18 May 2019 16:37:11 GMT

@jnj-sound wrote:
I have tryed a different phone still no service.
Yes the account is showing active.
I have also suspended service and opened it again but same result.

@jnj-soundFirst thing is to notify PM of the issue so that they can check your account. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

No service also appears when the phone is locked so maybe call Telus and ask them if is locked and explain No Service error when inserting the PM card and see what they have to say.

Re: No Service

Lieux — Sat, 18 May 2019 16:38:46 GMT

@geopublic locked?? But public mobile would work with TELUS.... no???

Re: No Service

jnj-sound — Sat, 18 May 2019 16:40:28 GMT

I will contact PM.

I have contacted telus and they have informed me that the phone is not locked.

I have also completed a full itunes restore.

Re: No Service

geopublic — Sat, 18 May 2019 16:47:25 GMT

@Lieux wrote:
@geopublic locked?? But public mobile would work with TELUS.... no???

@LieuxYes, your are correct but desperate times require desperate measures especially with iPhones. (blacklists, server specific IMEI ranges etc) so it doesn't hurt to be 100% sure.

Re: No Service

geopublic — Sat, 18 May 2019 16:48:22 GMT

@jnj-sound wrote:
I will contact PM.
I have contacted telus and they have informed me that the phone is not locked.
I have also completed a full itunes restore.

@jnj-sound Did you also try resetting the Network Settings?

Re: No Service

jnj-sound — Sat, 18 May 2019 16:50:42 GMT

Yes I have done that also

Re: No Service

geopublic — Sat, 18 May 2019 16:53:35 GMT

@jnj-sound wrote:
Yes I have done that also

@jnj-sound Sounds like an account provisional issue on PM's backend nothing you can do but wait for the @CS_Agent to respond back via private message.

Re: No Service

jashn98 — Sat, 18 May 2019 16:57:26 GMT

if it shows only emergency calls-then it is unlocked -otherwise it gonna show public mobile on top-if you see the network -try manully changing your network through network setting .Thanks

Re: No Service

jnj-sound — Sat, 18 May 2019 16:57:45 GMT

Ok thats what i will do. Hopfully I can get this working as I have two more device to add.

Re: No Service

geopublic — Sat, 18 May 2019 17:14:48 GMT

@jnj-sound Did you pick a new number or are your porting your number from Telus? Is it a Telus corporate account?

Re: No Service

jnj-sound — Sat, 18 May 2019 17:18:45 GMT

This is what is see, No Service in corner.

Re: No Service

jnj-sound — Sat, 18 May 2019 17:20:18 GMT

I started off porting my number and it is a telus business account. I then changed the number to one from the PM list.

Re: No Service

geopublic — Sat, 18 May 2019 17:23:45 GMT

@jnj-sound wrote:

This is what is see, No Service in corner.

@jnj-sound Could this be your problem?

Apple Investigating iPhone 7 Bug Causing 'No Service' After Turning Off Airplane Mode

Click here for more info

Re: No Service

geopublic — Sat, 18 May 2019 17:27:39 GMT

@jnj-sound wrote:
I started off porting my number and it is a telus business account. I then changed the number to one from the PM list.

@jnj-sound Ok that might be the problem. I'm not sure about Telus business but my understanding is that the account/number has to be converted to a regular account before porting but maybe someone with more knowledge on the subject can confirm.