topic Re: Self serve in Get Support

Self serve

Tazzy — Wed, 05 Jan 2022 09:59:50 GMT

How do you set up set serve? I never received a text message with a six digit code. Got a four digit pin # only

Re: Self serve

Lieux — Sat, 18 May 2019 14:57:53 GMT

@Tazzy wrote:
How do you set up set serve? I never received a text message with a six digit code. Got a four digit pin # only

Did you register first here..https://libreservice.publicmobile.ca ?

Re: Self serve

Dunkman — Sat, 18 May 2019 15:01:19 GMT

@Tazzy

Did you activate in store or online at home? If in store, you will need to set up self service account. If online at home, you should have set it up when completing the activation page.

Here is the knowledge article about setting up accounts:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p/251473

Re: Self serve

geopublic — Sat, 18 May 2019 15:36:39 GMT

@Tazzy wrote:
How do you set up set serve? I never received a text message with a six digit code. Got a four digit pin # only

@Tazzy Try to self register your account:

https://selfserve.publicmobile.ca/self-registration/

Re: Self serve

Gregmt — Sun, 19 May 2019 08:53:07 GMT

To set up self service account on Public Mobile, go to their website . Click on my account. On the right hand side of the next page which pops up once you click on my account , you will see create an account. All you need is your Public Mobile cell number and an active email account. Once this is entered you are good to go with your self serve account.

Cheers .

Re: Self serve

Jackhyf63 — Mon, 20 May 2019 11:16:08 GMT

@Tazzy To create your self-serve account click here https://selfserve.publicmobile.ca/self-registration/

Re: Self serve

Tazzy — Sun, 26 May 2019 12:52:57 GMT

The replies were all useful. The 6 digit code was sent via text message but we have no cell service where we live so the solution was to get into a service area to retrieve a new code. When I was able to get to service because I had tried activating my account numerous times there were about 8 different codes waiting. I chose the last one and viola it worked.

Re: Self serve

Lieux — Sun, 26 May 2019 13:38:18 GMT

@Tazzy wrote:
The replies were all useful. The 6 digit code was sent via text message but we have no cell service where we live so the solution was to get into a service area to retrieve a new code. When I was able to get to service because I had tried activating my account numerous times there were about 8 different codes waiting. I chose the last one and viola it worked.

Good news!