topic Re: Call dropped at 7 minutes exactly in Get Support

Call dropped at 7 minutes exactly

dave-n — Wed, 05 Jan 2022 09:59:36 GMT

According to https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962#M27360, the call dropped issue was solved over a week ago. I'm a new user on the $10 plan, and my first long phonecall dropped at exactly 7 minutes 0 seconds (according to the My Account log).

Are other still experiencing dropped calls as well?

Re: Call dropped at 7 minutes exactly

Jadebug — Sat, 18 May 2019 08:01:27 GMT

@dave-n

I have not personally experienced dropped calls, but have seen a few community topics on the subject since the announcement. I think you should contact the moderators, especially if it's reoccurring. If not, it could have been a one off, like losing reception.

Re: Call dropped at 7 minutes exactly

Lieux — Sat, 18 May 2019 11:01:59 GMT

@dave-n wrote:
According to https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962#M27360, the call dropped issue was solved over a week ago. I'm a new user on the $10 plan, and my first long phonecall dropped at exactly 7 minutes 0 seconds (according to the My Account log).
Are other still experiencing dropped calls as well?

Some other cases the only thing to do is to write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and let them know. Waiting time is few hours to 2 days. Be patient.

Re: Call dropped at 7 minutes exactly

Psygineer — Sat, 18 May 2019 13:08:47 GMT

For the past year, not just recently, I do randomly get dropped calls. More recently of course it was more frequent, but it's always been there. Prior to switching my parents to a cellphone, my aunt would call their landline on her Roger's cell and calls would drop periodically there. It is something I have just come to accept and expect when using cellphones.

Re: Call dropped at 7 minutes exactly

dave-n — Sat, 18 May 2019 14:32:08 GMT

@Jadebug, @Lieux I have sent a message to the moderators, and will report back when they respond. I'm not a big caller (obviously, being on the $10 plan), so don't plan extensive tests to see if I can replicate it.

@Psygineer Previousl I was on Petro-Canada. In my 10+ years with them, the only two times I recall having a mobile network call drop was once when I ran out of pre-paid balance, and once when I lost reception while in the car (wife was driving, I was phoning :-), we were safe). Take this with a grain of salt though, I normally used <20 mobile minutes a month in the early days, and now that's even less as I prefer to make calls with data (Hangouts/Fongo/WhatsApp) and only use mobile minutes for the rare incoming call.

Re: Call dropped at 7 minutes exactly

dave-n — Thu, 30 May 2019 02:53:01 GMT

@dave-n wrote:
will report back when they respond

Mod Andu is investigating. He got in touch 05/23 and after a few back and forth PMs should now have all the information he needs to check it out.