topic Re: No Us Roaming & no reply from Moderator Team after 5 messages left in Get Support

No Us Roaming & no reply from Moderator Team after 5 messages left

PeggyWicks — Wed, 05 Jan 2022 09:59:26 GMT

My US Roaming Add On expired Wed night. I went in & did the Add On as I thought Wed afternoon but later in the evening when I tried to call voicemail I received a message telling me I didn't have a long distance plan. That was before it expired. There was $26 in my account & the cost for the Add On was $20 +tax so $23. Thursday the plan was still not activated. I added more money to my account & tried to select the US Roaming Add On Bundle but it wasn't there for me to select. When I checked my payment history, it shows there. I have sent 5 messages to the Moderator Team with no reply. I don't know what to do. I need my phone. I have phone messages that I can't retrieve. Hope someone can help me. Thanks

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

Alex888 — Fri, 17 May 2019 21:46:23 GMT

@PeggyWicks You will probably just have to wait for the moderators, it can take them a couple days to respond.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

PeggyWicks — Fri, 17 May 2019 21:47:44 GMT

It will soon be two days. Thank you for replying.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

Daphne1 — Fri, 17 May 2019 21:54:24 GMT

Hi Peggy,

You can check your voicemail remotely. Call your own number from another phone. When the voice mail greeting plays, press "*" (star) and follow the prompts to enter your voice mail PIN.

Since you already contacted Moderators, they will get back to you. There is no need to spam them.

If you absolutely need your phone for calls, buy another calling add-on. Moderators should refund you when your problem is resolved.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

PeggyWicks — Fri, 17 May 2019 22:05:27 GMT

Thanks for this at least I was able to get my messages remotely. I will wait a little longer to repurchase the Add on. the problem is that it's not available for me to purchase when the choies come up. Thanks again.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

geopublic — Fri, 17 May 2019 22:08:51 GMT

@PeggyWicks wrote:
Thanks for this at least I was able to get my messages remotely. I will wait a little longer to repurchase the Add on. the problem is that it's not available for me to purchase when the choies come up. Thanks again.

@PeggyWicks That usually happens because the system won't let you purchase the same addon within the same 10 day period.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

PeggyWicks — Fri, 17 May 2019 22:18:55 GMT

Yes that's what I thought. I will just have to wait & hope I will hear from the Moderator Team soon. Thanks.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

Chipster — Sat, 18 May 2019 12:58:33 GMT

Hi Peggy. Just thought I'd ask. Is it possible that you don't have the roaming option enabled on your phone? Perhaps that is why it's not working?

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

PeggyWicks — Sat, 18 May 2019 13:05:15 GMT

Thank you for your response. Roaming is on. On my home account page, the US Roaming Add On is not there. I'm so frustrated. I've emailed the Moderator Team 6 times with no response. I appreciate any help I can get. Thanks.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

Dunkman — Sat, 18 May 2019 13:25:27 GMT

@PeggyWicks

If the US Roaming package that you want is not available to choose in your self sevice account, if you are desperate, you could choose another US roaming package. Then once moderator gets hold of you, ask them to change to the right package. Make sure that you have enough money in your account to cover the difference.

Have you tried choosing another US roaming package via calling 611? That might show the right package also...

U.S. Talk, Text and Data Bundle
Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.
U.S. Talk and Text Bundle
Unlimited Talk and International Text for just $15 for 10 days.
U.S. Talk Only
Unlimited Talk for just $8 for 10 days.
U.S. Text Only
Unlimited International Text for just $8 for 10 days.
U.S. Data Only
250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

geopublic — Sat, 18 May 2019 17:01:29 GMT

@PeggyWicks wrote:
Thank you for your response. Roaming is on. On my home account page, the US Roaming Add On is not there. I'm so frustrated. I've emailed the Moderator Team 6 times with no response. I appreciate any help I can get. Thanks.

@PeggyWicks While waiting for the moderator to respond. This post explains via step-by-step on how to properly purchase and activate a US Roaming add-on.

Hope this helps!

Re: No Us Roaming & no reply from Moderator Team after 5 messages left

jashn98 — Sat, 18 May 2019 17:18:05 GMT

moderator usually response time is currently 48+ hours. Sorry to hear that you are having troubles with the US addon. I actually never had any issue with purchasing or using it. Is this all US addons or just data?