topic Re: Plan expired... Need to change plan... Help! in Get Support

Plan expired... Need to change plan... Help!

jtcavers — Wed, 05 Jan 2022 09:59:17 GMT

Today is my renew date and I want to change my plan. I have $38 balance and want this applied using the changes below and return store mt service.

I wish to change my plan from current to the following :

30 day plan

Unlimited provincial calling

Unlimited text

500 Mb data

My number is 289 xxx-xxxx

Name James C

Email - xxxxxx@gmail.com

Re: Plan expired... Need to change plan... Help!

Anonymous — Sun, 24 Jun 2018 22:11:37 GMT

@jtcavers. First and foremost - since this is a public forum, you should remove all of your personal information from your post ASAP. You can edit the post by clicking the 3 dots in the top corner of the post.

If your plan is still active, and has not renewed, you can set up the plan change yourself from your self service portal. Just go to Plan and Add-ons, then Change Plan. From there, pick your new plan. Then, you can switch it immediately, or have it switch at the next renewal. Since your renewal is tonight (?), it won't make much difference if you do immediate, or on next renewal (1 day really).

One thing, though. you mention that your renewal is today. Is that the date on your main page (of the self serve portal), or the date on the Rewards page? The date on the Rewards page is when the payment actually goes through. The date on the plan page is the day before.

Re: Plan expired... Need to change plan... Help!

passiveegg — Sun, 24 Jun 2018 23:25:51 GMT

It will be a great idea to tag the @CS_Agent so they can help you with that if you are still not comfortable with the self serve website.

Re: Plan expired... Need to change plan... Help!

jtcavers — Mon, 25 Jun 2018 13:50:23 GMT

I have been without service now for a day and a half. Can a moderator plesee reinstate may account .

I have a balance of $38.. Please apply that and change my plan to the following

Unlimited Provincial talk

Unlimited text

500 Mb dsta

Please send me a PM and I will send my PIN #. I have sent two PM yesterday with no response. Please help .

James

Re: Plan expired... Need to change plan... Help!

MacMe — Mon, 25 Jun 2018 14:01:24 GMT

If you want to contact a moderator, you can send a private message to Moderator_Team.

Re: Plan expired... Need to change plan... Help!

vogelhut — Mon, 25 Jun 2018 14:06:53 GMT

Pretty much all settings and administrative changes are done through the self serve portal. I've seen multiple messages that the mods are overwhelmed, so I would suggest to try and do the change yourself first.

Re: Plan expired... Need to change plan... Help!

CS_Agent — Mon, 25 Jun 2018 14:37:44 GMT

@jtcavers, I'd definitely assist you with this matter. Please check your inbox, I just sent you a private message.

Cheers,

Aïssata

Re: Plan expired... Need to change plan... Help!

sweetiee28 — Wed, 27 Jun 2018 19:02:51 GMT

hi I need help with the same issue my account is suspended and I want to change my plan. can someone message me back please as soon as possible. my phone is not working I can't make any calls my account is topped up.

Re: Plan expired... Need to change plan... Help!

NDesai — Wed, 27 Jun 2018 19:05:51 GMT

@sweetiee28 wrote:
hi I need help with the same issue my account is suspended and I want to change my plan. can someone message me back please as soon as possible. my phone is not working I can't make any calls my account is topped up.

You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Plan expired... Need to change plan... Help!

sweetiee28 — Wed, 27 Jun 2018 19:09:22 GMT

I did message the mod team but nobody has responded

Re: Plan expired... Need to change plan... Help!

stonechucker — Wed, 27 Jun 2018 19:10:03 GMT

If you can wait for your next cycle for the new plan, here's what you can do without needing assistance from the Mods.

Renew your current plan at the stated cost by paying and activating.

THEN, in Self-Serve, pick the plan you want to chagne to, and select "Renew on renewal" What this does is allows you to use your current plan for the remainder of the cycle you've just paid for, and automatically change in 30 or 90 days.

Re: Plan expired... Need to change plan... Help!

passiveegg — Wed, 27 Jun 2018 19:10:44 GMT

Pleasae be patient with the moderators as they solving every issue with sequence. @CS_Agent take a look at their issue

Re: Plan expired... Need to change plan... Help!

CS_Agent — Wed, 27 Jun 2018 19:15:27 GMT

Hi @sweetiee28,

We have received your private message and will be getting back to you shortly 🙂

Syed