topic Password reset in Get Support

Password reset

Kmzmsm913 — Wed, 05 Jan 2022 09:59:15 GMT

Why doesn't the password reset get sent to your email address to log in?

Re: Password reset

geopublic — Fri, 17 May 2019 19:18:57 GMT

@Kmzmsm913 wrote:
Why doesn't the password reset get sent to your email address to log in?

@Kmzmsm913 It can take up to 30 minutes to receive the email. Have you been waiting longer than that?

Here is a good reference article that explains the entire process.

Re: Password reset

Kmzmsm913 — Fri, 17 May 2019 19:23:52 GMT

Hello. Yes I been waiting for 1 and a half hours

Re: Password reset

geopublic — Fri, 17 May 2019 19:26:08 GMT

@Kmzmsm913 wrote:
Hello. Yes I been waiting for 1 and a half hours

@Kmzmsm913 Wow, hope you checked the junk folder just in case. The best thing at this point is to notify PM. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Password reset

will13am — Fri, 17 May 2019 19:46:01 GMT

The password reset feature is really YMMV. Some people swear by it, I think it selectively works. The only other option is the moderator team as already suggested.

Re: Password reset

Kmzmsm913 — Sat, 18 May 2019 12:38:56 GMT

Thank you, I been trying still no luck on an answer or the reset password email.

Re: Password reset

Dunkman — Sat, 18 May 2019 13:33:35 GMT

@Kmzmsm913

As mentioned above, the only option is to contact moderator. Need to wait 1-2 days for response though.

If you need to access your account immediately, you can dial 611 and there are some account options via 611, like payments via vouchers, buying add ons, etc.