topic Re: US Roaming in Get Support

US Roaming

mskrobek — Wed, 05 Jan 2022 09:59:06 GMT

hello, I am going to New York for the weekend. I think my auto-renew payment just went through and I forgot to add on the US roaming. Is there still a way for me to add it on so it starts today.

Will the add on come off in 10 days?

Thanks.

Re: US Roaming

ooakosiryan — Fri, 17 May 2019 14:39:02 GMT

@mskrobek wrote:
hello, I am going to New York for the weekend. I think my auto-renew payment just went through and I forgot to add on the US roaming. Is there still a way for me to add it on so it starts today.

Will the add on come off in 10 days?

Thanks.

Roaming add-ons start right when you buy them and expire 10 days from purchase. No need to buy them when you renew or anything like that. Buy any time!

Re: US Roaming

Lieux — Fri, 17 May 2019 14:40:20 GMT

@mskrobek wrote:
hello, I am going to New York for the weekend. I think my auto-renew payment just went through and I forgot to add on the US roaming. Is there still a way for me to add it on so it starts today.

Will the add on come off in 10 days?

Thanks.

Yes you can put the money in your account for your add-on and after click on buy this add-on and it will be ok right away. Be sure to buy the ROAMING add-on for US. And yes 10 days later the add-on will disappear.

Re: US Roaming

NDesai — Fri, 17 May 2019 14:43:38 GMT

@mskrobek Here is a guide on how to correctly purchase add-ons: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974?

Re: US Roaming

Lieux — Fri, 17 May 2019 14:42:48 GMT

@NDesai forget the link??

Re: US Roaming

mskrobek — Fri, 17 May 2019 14:44:02 GMT

Do I need to add funds even if I'm on auto payment?

Re: US Roaming

NDesai — Fri, 17 May 2019 14:44:12 GMT

@Lieux wrote:
@NDesai forget the link??

Yes, edited.

Re: US Roaming

Lieux — Fri, 17 May 2019 14:44:43 GMT

@mskrobek wrote:
Do I need to add funds even if I'm on auto payment?

Yes first step add funds and AFTER choose it.

Re: US Roaming

NDesai — Fri, 17 May 2019 14:45:41 GMT

@mskrobek wrote:
Do I need to add funds even if I'm on auto payment?

Yes, part of the first step is to add manual payment. Auto-pay is only for plan renewals.

Re: US Roaming

ooakosiryan — Fri, 17 May 2019 14:45:54 GMT

@mskrobek wrote:
Do I need to add funds even if I'm on auto payment?

Yes, because autopay only activates to renew your plan every 30 days (or 90, if that's your plan), not to buy add-ons.

Re: US Roaming

geopublic — Fri, 17 May 2019 14:46:55 GMT

@mskrobek wrote:
Do I need to add funds even if I'm on auto payment?

@mskrobek This post explains the entire process in detail.