topic Re: Customer service in Get Support

Customer service

Kyleeking — Wed, 05 Jan 2022 09:59:04 GMT

I have emailed for help, no one responding. Public ripped me off 51. Bucks this morning. Can't get any help and if I don't by the end of the day public will lose 3 customers in total. Not acceptable to be charged in my card twice within minutes for 1 account and make the best of it no credit for it... poor service on public do take unauthorized payments.

Re: Customer service

CS_Agent — Sat, 23 Jun 2018 16:39:14 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer service

Kyleeking — Sat, 23 Jun 2018 16:54:08 GMT

I have 3 times no response

Re: Customer service

Anonymous — Sat, 23 Jun 2018 16:56:57 GMT

@Kyleeking, have you send a private message to the moderators? That is the only way they communicate with customers.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Customer service

Kyleeking — Sat, 23 Jun 2018 17:05:19 GMT

Yes I have

Re: Customer service

ShawnC13 — Sat, 23 Jun 2018 17:15:05 GMT

@Kyleeking wrote:
I have 3 times no response

Sending multiple messages will not increase the response time. It is first come first serve basis. THe more messages you send the longer the list of private messages the moderators need to go through. It could take sometime but PM will take care of it

Re: Customer service

LEGO — Sat, 23 Jun 2018 17:37:39 GMT

@ShawnC13 wrote:
@Kyleeking wrote:
I have 3 times no response
Sending multiple messages will not increase the response time. It is first come first serve basis. THe more messages you send the longer the list of private messages the moderators need to go through.

Why is Moderator_Team even posting to this tread instead of responding to @Kyleeking's private messages in the first place?

Re: Customer service

Kyleeking — Sat, 23 Jun 2018 18:53:46 GMT

Yes I was going to say the same. Why not respond on my email instead of thread. But seeing how you took the time to do that why not take the time to fix the problem?

Re: Customer service

srlawren — Sat, 23 Jun 2018 21:27:26 GMT

@Kyleeking wrote:
Yes I was going to say the same. Why not respond on my email instead of thread. But seeing how you took the time to do that why not take the time to fix the problem?

@Kyleeking just wanted to verify--when you say "email", you didn't actually email them, right? If you did, please note that the former email inbox for support is no longer in use. The only way to get help from the moderator team now is to send them a private message through this community. Please see @Anonymous's reply above for the link to do so.

Re: Customer service

Kyleeking — Mon, 25 Jun 2018 08:46:09 GMT

correct i sent a private message, took 3 days for a response and they said to click the link but he didn't attach a link, needless to say it is still not fixed!

Re: Customer service

LEGO — Thu, 28 Jun 2018 15:58:13 GMT

How are you doing @Kyleeking? Is your issue resolved?

Re: Customer service

Alain007 — Tue, 30 Oct 2018 14:25:54 GMT

Welcome to PM! No customer service at all! Did you know Chatr has similar plans??? 😘

Re: Customer service

Alain007 — Tue, 30 Oct 2018 14:26:39 GMT

Because they suck at their job!

Re: Customer service

mimmo — Tue, 30 Oct 2018 14:40:30 GMT

@Alain007 any specific reason you are bringing up a thread from june? with nothing constructive to add?

Also mods are great at their job, it is not their fault they have a large workload.

Re: Customer service

ShawnC13 — Tue, 30 Oct 2018 14:43:50 GMT

@Alain007 wrote:
Welcome to PM! No customer service at all! Did you know Chatr has similar plans??? 😘

If it works for you then sign up there

Re: Customer service

Alain007 — Tue, 30 Oct 2018 14:53:45 GMT

Lol 😂 I

Re: Customer service

Alain007 — Tue, 30 Oct 2018 14:54:17 GMT

Don’t you have anything constructive to do during the day?

Re: Customer service

Alain007 — Tue, 30 Oct 2018 14:54:35 GMT

Yes ma’am

Re: Customer service

Anonymous — Tue, 30 Oct 2018 15:20:28 GMT

@Alain007 wrote:
Welcome to PM! No customer service at all! Did you know Chatr has similar plans??? 😘

@Alain007

Yeah...with zones...and they're Rogers so less coverage than with Telus/Bell.

I don't know what the customer count (subscriber base?) is with PM but I gotta think it's in the 10's of thousands at least. The people coming here are the ones that are having some kind of difficulty.

Mostly it's a problem of their making ie. they typed something wrong or it's their phone or they couldn't be bothered to remember their password or they lost track of where all their old credit card was linked and then lose service here. etc. Not the fault of PM.

Some of those can't seem to adjust to the self-serve model of a cellphone service.

Then indeed it's actual problems with that same self-serve model.

And we see them all here in their worst frustration. Like you.

It can even get a little overwhelming to see the constant barrage of the same kinds of problems. I know I did when I was new here wanting to help. Then one of the regulars here "sat me down" and I got turned around. Very nice. Now I do what I can to see these people through their frustrations.

Remember those 10's of thousands I mentioned? We don't hear from them. I have had zero problems here since joining in May. Some poeple have little to nothing of need of the mods for a couple years.

Yup. The support model isn't well serviced by the company owners. What do you know...they want more profit rather than paying for immediate support for cheap customers wanting cheap cell service. The system has several problems that if fixed would remove the weight from the few support people.

Go lay your dump (now rightfully removed) all over Telus and its shareholders if you have that much of a problem with what's going on here.

Re: Customer service

TC63 — Thu, 25 Jul 2019 13:48:45 GMT

I am totally confused how this company can operate without being responsive to the needs of customers. Can not figure out how not having 'humans' to actually answer and manage the issues faced by customers makes sense... will give you a try for a little while if I can ever get my phone activated, and the account activated.... will see