topic Re: Account is locked in Get Support

Account is locked

Drennan1 — Wed, 05 Jan 2022 09:58:55 GMT

Account is locked, can’t sign in, won’t let me make calls or anything

Re: Account is locked

Lieux — Fri, 17 May 2019 01:20:11 GMT

@Drennan1 wrote:
Account is locked, can’t sign in, won’t let me make calls or anything

Do you mean you can't login in your self-serve account because you don't remember your password or you tried many times unsuccessfully?? If yes write a message to the moderator here for help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Waiting time is few hours to 2 days.

Did you change your plan or made things differently??

Re: Account is locked

Luddite — Fri, 17 May 2019 01:27:17 GMT

@Drennan1 wrote:
Account is locked, can’t sign in, won’t let me make calls or anything

While waiting for the moderators, you can make a payment to restart your current plan by calling 611; reboot your phone after making the payment.

The payment can be from a credit card already associated with your account, or a voucher from a store/online:

- store locator https://www.publicmobile.ca/en/on/payment-voucher

- online at recharge.com and ding.com

Re: Account is locked

Triguy — Fri, 17 May 2019 01:28:10 GMT

You could try using a different browser and incognito mode.

This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: Account is locked

pm101helpu — Fri, 17 May 2019 10:55:01 GMT

Hello there;

Just wanted to offer some quick advice, that may or may not be helpful. When you get locked out of your self-serve account, you need to wait at least 24 to 48 hours before you can try to login again, assuming that you have attempted logging in more than three times.

Secondly the reason you may not be able to make calls could be due to the fact that, if you are in process of transferring/porting your cell number from a previous provider it may take up to a maximum of two hours for the process to be completed and you will receive a text message on your phone when the process is complete from public mobile.

I hope this was helpful, I wish you all the best resolving your issues.

Re: Account is locked

computergeek541 — Fri, 17 May 2019 20:03:32 GMT

@pm101helpu wrote:
Hello there;
Just wanted to offer some quick advice, that may or may not be helpful. When you get locked out of your self-serve account, you need to wait at least 24 to 48 hours before you can try to login again, assuming that you have attempted logging in more than three times.

The lockout for entering the password incorrectly multiple times does not last 24 to 48 hours. If the member has the correct e-mail address login and password, the self-serve system will start accepting it again after 1 hour.

Re: Account is locked

C-L — Sun, 19 May 2019 13:57:18 GMT

@pm101helpu wrote:
Hello there;
Just wanted to offer some quick advice, that may or may not be helpful. When you get locked out of your self-serve account, you need to wait at least 24 to 48 hours before you can try to login again, assuming that you have attempted logging in more than three times.

Secondly the reason you may not be able to make calls could be due to the fact that, if you are in process of transferring/porting your cell number from a previous provider it may take up to a maximum of two hours for the process to be completed and you will receive a text message on your phone when the process is complete from public mobile.

I hope this was helpful, I wish you all the best resolving your issues.

Regarding the time it takes for a number to port, mine took 24 hours.