topic Re: unlock sim in Get Support

unlock sim

amurray — Wed, 05 Jan 2022 09:58:28 GMT

anybody know the puk code for unlocking public mobile sim ?

Re: unlock sim

Triguy — Thu, 16 May 2019 18:23:52 GMT

PM usually does not lock phones. Did you switch from another provider or do you have a Samsung phone ?

Re: unlock sim

Anonymous — Thu, 16 May 2019 18:24:28 GMT

@amurray wrote:
anybody know the puk code for unlocking public mobile sim ?

What's the exact message your phone is telling you? It might be that the phone is still locked to the previous provider. And if it's a Samsung phone then their chat might get you the unlock code.

Re: unlock sim

amurray — Thu, 16 May 2019 18:24:59 GMT

both i am trying to switch to this provider and i have a samsung

Re: unlock sim

Triguy — Thu, 16 May 2019 18:26:23 GMT

Samsung is giving unlock codes for free :

Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170
Inform the rep that you would like to unlock your phone and provide the IMEI & Carrier info
In a few (2+) days, you will get the unlock code via email.

Re: unlock sim

amurray — Thu, 16 May 2019 18:27:38 GMT

the exact message is sim network pin blocked enter sim network puk

Re: unlock sim

Anonymous — Thu, 16 May 2019 18:29:21 GMT

@amurray wrote:
the exact message is sim network pin blocked enter sim network puk

Right. That's saying it's still locked to the previous provider. If it's a Canadian phone from a Canadian provider then they'll give that to you. Or Samsung.

Re: unlock sim

amurray — Thu, 16 May 2019 18:29:31 GMT

i have already recieved the unlock code and i put that in and says network unlock request unsuccessfull

Re: unlock sim

Anonymous — Thu, 16 May 2019 18:32:17 GMT

@amurray wrote:
i have already recieved the unlock code and i put that in and says network unlock request unsuccessfull

Did you get it from the previous provider or Samsung?

Re: unlock sim

hycm53 — Thu, 16 May 2019 18:34:07 GMT

@amurray wrote:
the exact message is sim network pin blocked enter sim network puk

If your phone purchased from previously carrier, then you can ask code for free, otherwise you need contact Samsung.

Re: unlock sim

amurray — Thu, 16 May 2019 18:34:26 GMT

I have the unlock code from the previous provider and when i put that unlock code in says network unlock request unsuccessfull so i called my old company and they said that i need a puk code from public

Re: unlock sim

amurray — Thu, 16 May 2019 18:35:51 GMT

previous provider

Re: unlock sim

Anonymous — Thu, 16 May 2019 18:41:17 GMT

@amurray wrote:
previous provider

Try Samsung.

Re: unlock sim

amurray — Thu, 16 May 2019 18:52:28 GMT

i contacted samsung and it worked thank you

Re: unlock sim

hycm53 — Thu, 16 May 2019 18:55:46 GMT

@amurray wrote:
I have the unlock code from the previous provider and when i put that unlock code in says network unlock request unsuccessfull so i called my old company and they said that i need a puk code from public

Follow this instruction to unlock your Samsung Galazxy network:

https://www.samsung.com/ca/support/mobile-devices/galaxy-smartphone-how-to-enter-an-unlock-code/

Re: unlock sim

flounder — Thu, 16 May 2019 19:11:22 GMT

How? I am in the same situation, I was just with the online chat, and they said to contact the previous carrier.....

I already did, and Freedom said Public will help me. I already sent Mod a message here but not heard back yet.

Re: unlock sim

Anonymous — Thu, 16 May 2019 19:19:28 GMT

@flounder wrote:
How? I am in the same situation, I was just with the online chat, and they said to contact the previous carrier.....
I already did, and Freedom said Public will help me. I already sent Mod a message here but not heard back yet.

Do you have a Samsung phone? Was it Samsung you were "chatting" with? If the phone is locked to Freedom then they must provide you an unlock code.

What exact message is your phone telling you?

Re: unlock sim

amurray — Thu, 16 May 2019 19:23:37 GMT

yes i do have a samsung and i was chatting with samsung mobile live chat the only thing they asked of me is my imei number

Re: unlock sim

Anonymous — Thu, 16 May 2019 19:26:32 GMT

@amurray wrote:
yes i do have a samsung and i was chatting with samsung mobile live chat the only thing they asked of me is my imei number

I understand you're all set. Username flounder posted in "your" thread. I replied to him.

Re: unlock sim

flounder — Thu, 16 May 2019 19:51:42 GMT

@Anonymous wrote:
Do you have a Samsung phone? Was it Samsung you were "chatting" with? If the phone is locked to Freedom then they must provide you an unlock code.
What exact message is your phone telling you?

I have a Samsung S7 and I was with Saumsung live chat. I checked with Freedom and they said Public needs to help me with PUK code. My Freedom SIM don't even work anymore....So I'm pretty sure its not their issue?

I'm trying again with Chat right now.At first, they said they can help. Then, without knowing any of my personal info, they said I am referring to carrier unlock? I asked what that meant, and that is when they asked for IMEI and model, and now looking more into it.

Message says "Network locked sim card inserted". When I first put in the sim , and asks me for code, was that suppose to be the code I created when I made Publics account?