topic Re: phone number transfer from 7-Eleven issue in Get Support

Referral Rewards

JL9 — Wed, 05 Jan 2022 09:58:15 GMT

Hey Gang,

What happens if someone referred put the wrong area code in and therefore the number didn't reject the referral?

What is the best way for this to be rectified?

Thanks

Re: Referral Rewards

shartomjam — Thu, 21 Jun 2018 17:35:08 GMT

I am not sure this can be rectified but you can try sending a PM to @CS_Agent with the account information and the details. There are many other posts where the referral was not entered and the mods are not able to add it after activation.

Re: Referral Rewards

mimmo — Thu, 21 Jun 2018 17:45:58 GMT

Its my understanding is referrals can not be added after the fact even if 1 digit was wrong.

Re: Referral Rewards

JL9 — Thu, 21 Jun 2018 18:40:45 GMT

Oh ok. Thanks for the heads up guys. Guess he will have to buy me a 12 pack lol

Re: Referral Rewards

shartomjam — Fri, 22 Jun 2018 11:18:12 GMT

@JL9 FYI - You accepted your own comment as the solution instead of accepting the answer to your question as the solution.

Re: Referral Rewards

dna2016 — Fri, 22 Jun 2018 12:55:55 GMT

As @shartomjam mentioned it cannot be reversed, you need to be exact when entering the referral number. Looks like your friend will need to give you $12 a year for as long as they are with PM.

And @JL9 please be sure to only accept solutions that were made by others. I assume you did this in error. This is put in place to help out the PM community, since there is no actual customer service phone line, these solutions are helpful for those who may not need to contact a moderator.

Re: Referral Rewards

JL9 — Fri, 22 Jun 2018 15:51:02 GMT

Oh sorry, that was inadvertent. I meant to accept your last response as the solution. Can this be done still?

Re: Referral Rewards

shartomjam — Fri, 22 Jun 2018 17:04:12 GMT

@JL9 wrote:
Oh sorry, that was inadvertent. I meant to accept your last response as the solution. Can this be done still?

Yes, it can. See this link: https://productioncommunity.publicmobile.ca/t5/Public-Lab/Allowing-you-to-change-the-quot-solution-quot/idi-p/21305 . Thanks, I learned something too!

Re: Referral Rewards

GreatCanadian — Fri, 22 Jun 2018 17:09:30 GMT

I wasn't even aware that you could select your own post as a solution! Watch my rewards go up now!!! 🙂 Joking of course!!

phone number transfer from 7-Eleven issue

maggielinca — Sun, 24 Jun 2018 19:00:32 GMT

Do you know how long it will take to resolve the phone number porting issue from 7-11 Speakout? I sent a PM to @Moderator_Team with the account information and the details. But I haven't heard anything from them for a while.

Thanks

Maggie

Re: phone number transfer from 7-Eleven issue

Anonymous — Sun, 24 Jun 2018 19:38:15 GMT

Hi @maggielinca, If your port is stuck, and you have already sent a private message to the moderator team, there is not much to do but wait. They handle requests on a first come first served basis. Wait time depends on how many others have sent in requests.

In the mean time, you should be able to use your old SIM (7-11). when it dies, you know your port has been completed.

Re: phone number transfer from 7-Eleven issue

maggielinca — Sun, 24 Jun 2018 20:54:45 GMT

Thanks. I will wait...

Re: phone number transfer from 7-Eleven issue

CS_Agent — Sun, 24 Jun 2018 20:56:32 GMT

@maggielinca, I'd definitely assist you with this matter. I just sent you a private message. Please provide me with the requested information so that we can sort the issue out.

Thank you 🙂

Aïssata

Re: phone number transfer from 7-Eleven issue

maggielinca — Sun, 24 Jun 2018 21:10:28 GMT

Thank you. I just sent you a private message for the info. Hope the transfer can be success...