topic Re: Phone not working in Get Support

Phone not working

Tajinder1 — Wed, 05 Jan 2022 09:58:05 GMT

Can someone check please this is so frustrating payments are auto debit and I received message payments cleared why oh ph is not working please call me ASAP

Phone not working

Tajinder1 — Wed, 15 May 2019 21:21:41 GMT

My payment is auto payment and I message received your payment went through and my ph is not working, can someone please reply?

Re: Phone not working

srlawren — Wed, 15 May 2019 21:39:06 GMT

@Tajinder1 You will need to send a private message to the moderator team for help. Please see here to learn how: How to Get Help - Community

Re: Phone not working

geopublic — Wed, 15 May 2019 22:09:12 GMT

@Tajinder1 wrote:
Can someone check please this is so frustrating payments are auto debit and I received message payments cleared why oh ph is not working please call me ASAP

@Tajinder1 To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Phone not working

Tajinder1 — Wed, 15 May 2019 22:09:57 GMT

Can someone please check ph phone is disconnected I have auto payment set up since 2014 and I received message on Monday that payment cleared can someone please check or call me

@srlawren wrote:
@Tajinder1 You will need to send a private message to the moderator team for help. Please see here to learn how: How to Get Help - Community

Re: Phone not working

Tajinder1 — Wed, 15 May 2019 22:10:29 GMT

I want to talk to someone today

Re: Phone not working

Gobluej1 — Wed, 15 May 2019 22:15:12 GMT

I have the same problem since this afternoon, anyone can help?

Re: Phone not working

Triguy — Wed, 15 May 2019 22:18:46 GMT

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not working

computergeek541 — Wed, 15 May 2019 22:21:22 GMT

@Tajinder1 wrote:
I want to talk to someone today

I have merged two duplicate threads. Unfortunately, Public Mobile does not offer real-time customer service. Please send your message to Moderator_Team and they will answer you when possible.

Re: Phone not working

bchow — Wed, 15 May 2019 23:02:26 GMT

While waiting for an reply from the moderator. You could try to login to Self Service and see what is going on with your account. Click on the link below to login:

https://selfserve.publicmobile.ca

Re: Phone not working

kselmak — Wed, 15 May 2019 23:06:36 GMT

@Gobluej1 wrote:
I have the same problem since this afternoon, anyone can help?

Hi @Gobluej1

Yes moderators can help.

Please contact them using https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Provide your number and the email you used for your accout

Hope you get it resolved soon