topic Re: Plan says expired in Get Support

Plan says expired

Sugareek — Wed, 05 Jan 2022 09:57:58 GMT

So earlier this morning around 6am i woke uo to my phone not working. My plan was suppose to auto renew overnight. I checked my CC and the funds were taken from my account and my public mobile account said active- which was weird so i tryed some of the tips like reprting the phone stolen and then found in a few min/ turning phone on and off and adding a extra $10 dollars just to see if it will reset it. Nothing worked except now after i did the lost/phone says plan expired. How long does it take for mods to reply?? Its been like 12 hours now this is such a inconvience i have auto renewal. Ugh and i leave for the long weekend tomorrow morning.

Re: Plan says expired

Triguy — Wed, 15 May 2019 21:23:54 GMT

I had the same thing happen to me last month. On your renewal date it should be changed back to active. Do you have autopay setup ? If you do, check your credit card activity. If you still have problems then contact a moderator. Y ou can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan says expired

Sugareek — Wed, 15 May 2019 21:29:16 GMT

Yes they took the money, i messaged the mods in the morning. Hopefully i get a response soon

Re: Plan says expired

bchow — Wed, 15 May 2019 23:15:12 GMT

I have the same issue. I switched my plan to the $25 plan. I have auto pay set up. They did charged my credit card but not enough to cover the $25 plan on top of my 3 referrans ($6 + $2 for auto pay). I had to pay the remainder from my credit card manually then it re-activated my account. Seems like the system could not do the match accurately. Therefore, you should login to Self Service and check while waiting for an moderator to get back to you. Link below:

https://selfserve.publicmobile.ca

Re: Plan says expired

Jackhyf63 — Wed, 15 May 2019 23:16:50 GMT

@Sugareek Maybe you can try sent another message to MOD,because you will go vocation.

Re: Plan says expired

Sugareek — Wed, 15 May 2019 23:53:38 GMT

I added a extra $10 incase that was the issue and now just says i have 10 balance

Re: Plan says expired

Lieux — Wed, 15 May 2019 23:56:30 GMT

@Sugareek wrote:
I added a extra $10 incase that was the issue and now just says i have 10 balance

No button to reactivate your service? The waiting time for moderator is usually up to 2 days...Good luck.

Re: Plan says expired

MandyJ — Wed, 15 May 2019 23:57:38 GMT

Just a thought... Could it be that you were on a plan that is no longer offered and when you tried the lost/stolen phone trick it blocked access to your previous plan?

Re: Plan says expired

Sugareek — Thu, 16 May 2019 00:13:30 GMT

Could be that! I hope not though 😞

edit: nope the plan i ghave is still available

Re: Plan says expired

MandyJ — Thu, 16 May 2019 00:15:09 GMT

So much for that idea then. Hopefully you'll hear back with some good news soon!