topic Re: Unable to make or receive calls in Get Support

Unable to make or receive calls

kej — Wed, 05 Jan 2022 09:57:46 GMT

I am unable to make or receive calls on plubic mobile phone

Re: Unable to make or receive calls

missorange — Wed, 15 May 2019 18:47:25 GMT

did you just port your number? it may wait few hours to transfer from your provider.

Re: Unable to make or receive calls

kej — Wed, 15 May 2019 18:49:29 GMT

No, I have had this number for sometime now with Public Mobile

Re: Unable to make or receive calls

Triguy — Wed, 15 May 2019 18:52:54 GMT

Try the lost phone trick to reset your account.

To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. if you still have problems then try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to make or receive calls

geopublic — Wed, 15 May 2019 18:53:26 GMT

@kej wrote:
I am unable to make or receive calls on plubic mobile phone

@kejWHen you dial *611 from your phone what happens?

Re: Unable to make or receive calls

kej — Wed, 15 May 2019 19:09:09 GMT

It tells me about my account. Like my avaliable funds and if I want make a payment etc.

Re: Unable to make or receive calls

geopublic — Wed, 15 May 2019 19:20:58 GMT

@kej wrote:
It tells me about my account. Like my avaliable funds and if I want make a payment etc.

@kej That means you account is active. So when you try to make a call to you get an error message?

Edit: Are you on a limited minute call plan or unlimited?

Re: Unable to make or receive calls

TheOldVR — Wed, 15 May 2019 19:21:38 GMT

If you had a working account that suddenly stopped working.. .and you have tried your SIM in a different phone, I would message a MOD for help.

Also - just make sure ur billing is up to date.

Re: Unable to make or receive calls

kej — Wed, 15 May 2019 19:35:56 GMT

@geopublic I have not used all my minutes. The account is fine.
thanks for your help.

Re: Unable to make or receive calls

kej — Wed, 15 May 2019 19:36:33 GMT

@TheOldVR I will try that. Thanks

Re: Unable to make or receive calls

kej — Thu, 16 May 2019 20:49:42 GMT

Would you know how long the Moderators take to reply back ?

Re: Unable to make or receive calls

geopublic — Thu, 16 May 2019 20:52:50 GMT

@kej wrote:
Would you know how long the Moderators take to reply back ?

The official statement is from 2 - 48 hours but it all depends on volume and in some cases it has taken longer than that.