topic Re: Cannot receive incoming calls in Get Support

Cannot receive incoming calls

Carterseabright — Wed, 05 Jan 2022 09:57:43 GMT

I switched to public mobile yesterday and brought my own phone with me (May 14) and since then I am unable to receive incoming calls. Incoming calls are going straight to voicemail

Outgoing calls, text and data are working.

I have an Andriod device ( Samsung)

Can anyone help or direct me please?

Thank you 🙂

Re: Cannot receive incoming calls

Jackhyf63 — Wed, 15 May 2019 17:42:59 GMT

@Carterseabright As you just started with yesterday , did you request a port-in of your number?It sounds like you may have a port in progress. They can usually take between 5 min to 2 hours to complete.

If you wait longer than 12 hours I would ask the moderators to look at it. Send them a private message , provide them with your name, account number, and an explanation of the issue and they will be able to look into the matter for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive incoming calls

geopublic — Wed, 15 May 2019 17:53:02 GMT

@Carterseabright wrote:
I switched to public mobile yesterday and brought my own phone with me (May 14) and since then I am unable to receive incoming calls. Incoming calls are going straight to voicemail

Outgoing calls, text and data are working.

I have an Andriod device ( Samsung)

Can anyone help or direct me please?

Thank you 🙂

@Carterseabright Are incoming calls going to your Public Mobile Voicemail?

Re: Cannot receive incoming calls

Carterseabright — Wed, 15 May 2019 18:57:55 GMT

Thank you, I have sent a private message to the mod, I am sure I will hear back soon.

Re: Cannot receive incoming calls

Carterseabright — Wed, 15 May 2019 18:59:31 GMT

No they are not going to the public mobile voicemail. I must have made a mistake when setting up the new account I guess 😞 I have sent a private message and I hope to hear back soon. Thank you for responding!

Re: Cannot receive incoming calls

geopublic — Wed, 15 May 2019 19:05:31 GMT

@Carterseabright wrote:
No they are not going to the public mobile voicemail. I must have made a mistake when setting up the new account I guess 😞 I have sent a private message and I hope to hear back soon. Thank you for responding!

@Carterseabright If you requested to port (transfer) your number from your previous provider then the calls are still going to the old providers VM. This is normal and it means that the port is not 100% complete. If that is the case then you will receive a text from Public Mobile notifying you when the port has been completed. At that point you should start to receive incoming calls.

Re: Cannot receive incoming calls

TheOldVR — Wed, 15 May 2019 19:22:40 GMT

Did you port a number over?

Re: Cannot receive incoming calls

Carterseabright — Wed, 15 May 2019 20:01:35 GMT

Aside from filling out the required info (including telephone number, previous service provider ect...) when going through the sign up process, I haven't done anything else. Maybe I didn't complete all steps? Although I am sure i did.

Re: Cannot receive incoming calls

geopublic — Wed, 15 May 2019 20:09:24 GMT

@Carterseabright wrote:
Aside from filling out the required info (including telephone number, previous service provider ect...) when going through the sign up process, I haven't done anything else. Maybe I didn't complete all steps? Although I am sure i did.

@Carterseabright Sounds like you did everything right. So you did port your number. Ports can take up to 5 hours to complete. If it's still an issue after that it's possible that your port might be stuck and will require PM intervention. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Cannot receive incoming calls

Carterseabright — Wed, 15 May 2019 21:16:42 GMT

Thank you,

I just received a text saying my transfer request was completed, so in my case it took about about 24 hours. I appreciate everyone's quick response to help and will pay it forward to others if I can!

Re: Cannot receive incoming calls

srlawren — Wed, 15 May 2019 21:37:51 GMT

@Carterseabright 24 hours wow that's unusual. Were you transferring from another mobile provider? OR, from a home phone or VoIP service perhaps?

Re: Cannot receive incoming calls

Carterseabright — Wed, 15 May 2019 21:44:05 GMT

Just from another mobile provider, maybe it just got stuck in techland or something? LOL. But i'm grateful for the responses and suggestions to help me through!!

Re: Cannot receive incoming calls

Jackhyf63 — Wed, 15 May 2019 22:37:04 GMT

@Carterseabright Happy know you finally got everything done.Welcome to public Mobile!

Re: Cannot receive incoming calls

Gregmt — Sun, 19 May 2019 09:02:44 GMT

While waiting for the Moderators to get back to you, I would try a heard restart of my phone. It seems all things are working except incoming calls. Typically this means an issue with a number port. But you say the incoming calls are going straight to your Public Mobile voicemail. Typically if an issue with a number port the incoming calls would go to the old provider you were previously with. This don't sound like the case here according to what you are saying. So try a hard restart of your phone, take out SIM and wait a couple mins. Insert SIM and power up your phone. Hoping this helps.

Cheers

Re: Cannot receive incoming calls

Amil — Wed, 30 Oct 2019 03:00:20 GMT

I need to have the link to send my code

Re: Cannot receive incoming calls

cellphoneuser1 — Wed, 30 Oct 2019 07:00:12 GMT

@Amil wrote:
I need to have the link to send my code

Your referal code is inside self serve. Go there and give the link to your friend.