topic not connecting to network in Get Support

not connecting to network

comgarry — Wed, 05 Jan 2022 09:57:40 GMT

when I try to dial out it says not connecting to network. It says i am paid up what is happening?
I couldn't make sense of published answers

Re: not connecting to network

geopublic — Wed, 15 May 2019 15:58:40 GMT

@comgarry wrote:
when I try to dial out it says not connecting to network. It says i am paid up what is happening?
I couldn't make sense of published answers

@comgarry What plan are you on? When you dial 611 what happens?

Re: not connecting to network

will13am — Wed, 15 May 2019 16:00:23 GMT

@comgarry , is your phone actually not connected to the network? What phone are you using?

Re: not connecting to network

kellykellz — Wed, 15 May 2019 16:01:08 GMT

What type of phone do you have? Are you new to Public?

If this is not a new plan activation:

Have you tired turning the phone off and back on?

If that doesn't work try turning your cellullar connection off and back on as it may just need to be reset.

If it is a new plan activation:

Ensure that you have your phone set to automatic network selection, perhaps it is set to manual right now?

Re: not connecting to network

Triguy — Wed, 15 May 2019 16:02:20 GMT

Try the lost phone trick to reset your account.

To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. if you still have problems then try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not connecting to network

Anonymous — Wed, 15 May 2019 16:03:49 GMT

@comgarry wrote:
when I try to dial out it says not connecting to network. It says i am paid up what is happening?
I couldn't make sense of published answers

If you're on the $10 or $15 plans then maybe you've used up your minutes. "Not connecting" is odd but maybe.

Re: not connecting to network

JasonTribble — Fri, 17 May 2019 12:35:31 GMT

Restart you phone again if that don't work go to the APN settings on your phone and manually put in the APN information that you can find on the internet just google "APN for Public Mobile" and then restart again

Re: not connecting to network

srlawren — Fri, 17 May 2019 16:34:32 GMT

@JasonTribble wrote:
Restart you phone again if that don't work go to the APN settings on your phone and manually put in the APN information that you can find on the internet just google "APN for Public Mobile" and then restart again

@JasonTribble FYI: while @comgarry may or may not be having data issues (wasn't noted in his posting), he did specifically say he wasn't able to dial out. APN settings only affect data connections (and thus MMS messages as well). No amount of APN setting changes can fix issues with the talk service.