topic Re: Data stopped working in Get Support

Data stopped working

wheemer — Wed, 05 Jan 2022 09:57:34 GMT

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

Is there a network issue and is this a common problem?

Re: Data stopped working

duffer900 — Wed, 15 May 2019 14:46:38 GMT

@wheemer wrote:
My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

Is there a network issue and is this a common problem?

What level of plan do you have? On the usage portion of the self serve, is it showing that you have data left?

Re: Data stopped working

will13am — Wed, 15 May 2019 14:49:44 GMT

@wheemer, there could be local network issues. I would imagine network problems would affect overall connectivity and not just one plan feature. Are you able to login to check whether your data allotment has not been totally consumed?

Re: Data stopped working

hycm53 — Wed, 15 May 2019 14:50:16 GMT

@wheemer wrote:
My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

Is there a network issue and is this a common problem?

What plan are you on? Did you change plan immediately? If you can give more information except your personal information, someone will help you out.

Re: Data stopped working

JackQuint — Wed, 15 May 2019 14:55:10 GMT

What phone are you using? You may want to try a network reset.

Android: Settings/System/Advanced/Reset Options => Reset Wi-Fi, mobile & Bluetooth

iOS: Settings/General/Reset => Reset Network Settings

You will lose all your saved WiFi networks and BT devices and will need to restore those, but it may solve your data problem.

Re: Data stopped working

wheemer — Wed, 15 May 2019 15:00:55 GMT

Reseting the network settings seems to have done the trick. Very wierd, I have done nothing to the settings of the phone recently... But all is working fine now.

Thanks!