topic Re: Data not resetting in Get Support

Data not resetting

Veronacoffee — Wed, 05 Jan 2022 09:57:25 GMT

Auto paid for May cycle...Data did not reset so have no mobile internet...wi fi only...sent 3 messages to moderate team...no response. Any suggestion how to resolve

Re: Data not resetting

Dunkman — Wed, 15 May 2019 03:59:06 GMT

@Veronacoffee

Known glitch recently. Supposedly was fixed. Probably need to wait for moderator help on this issue. Unfortunately at least 1-2 day wait.

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Plan-data-not-renewing/td-p/367131

Might want to try the lost/stolen phone trick. That sometimes resets your plan/SIM card.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: Data not resetting

Nomowu — Wed, 15 May 2019 06:49:05 GMT

The report lost phone and reset method worked for me!

Re: Data not resetting

MoreYummy — Wed, 15 May 2019 07:06:25 GMT

Waiting for moderator is too long, try those suggeste method and see what happened.

This bug is here for a while. 🙂

Re: Data not resetting

Veronacoffee — Wed, 15 May 2019 18:32:00 GMT

Lost stolen trick did not work...must be another issue...looks like it will take moderator team to resolve

Re: Data not resetting

Veronacoffee — Wed, 15 May 2019 18:32:50 GMT

Tried it twice....no luck

Re: Data not resetting

Cristian_PM — Thu, 16 May 2019 18:18:45 GMT

Hello Veronacoffee,

Please contact the Moderator Team by clicking on the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Have a great one! 🙂